Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yasmine Loeb

Port Allen,LA

Summary

I am seeking a challenging position in your company that will enable me to leverage my organizational skills and deep dedication to delivering quality customer service, with the opportunity for professional growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

the hartford
06.2019 - 01.2021
  • Intake of first notice short-term and long-term disability claims
  • Handles confidential documents based on HIPPA terms
  • File management for unlicensed states
  • Customer service for claim inquiries and processed payments into system based on patient /employer policies.

Lead

speed commerce
09.2014 - 05.2018
  • Assisted customers with entry of online distribution company in call center via inbound call and chat
  • Assisted customers with placing online order inquiries
  • Handling of escalated calls transferred by call center agents
  • Process payments via system
  • Assisted supervisor with morale and call sitter environment

Patient Rep

Aow
06.2011 - 01.2014
  • Data entry clerk
  • Maintained patient files
  • Responsible for maintaining medical claims and verify patient information and eligibility.

Education

Associate Business -

Delgado CC
New Orleans, LA
05.2001

High School Diploma -

John Ehert Sr. High
05.1995

Skills

  • Proficient in Microsoft 10
  • Customer service
  • Leadership
  • Coaching
  • Remote

References

References and employment gaps provided per request

Timeline

Customer Service Representative

the hartford
06.2019 - 01.2021

Lead

speed commerce
09.2014 - 05.2018

Patient Rep

Aow
06.2011 - 01.2014

Associate Business -

Delgado CC

High School Diploma -

John Ehert Sr. High

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Yasmine Loeb