Summary
Overview
Work History
Education
Skills
Websites
LINKS
Timeline
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Yasmine McKinney

Sylacauga

Summary

Professional with 8 years of experience in member services and office administration, specializing in customer service, document management, and payment processing. Recognized for maintaining accuracy and confidentiality while fostering strong relationships through effective communication. Committed to enhancing team efficiency and delivering excellence in all tasks.

Overview

8
8
years of professional experience

Work History

Member Services Representative (Remote)

Velera(FKA PSCU)
06.2022 - 03.2025
  • Facilitated and welcomed members courteously, fostering strong relationships within the membership community.
  • Assisted over 100 customers daily in high-volume, remote environments, ensuring satisfaction with each interaction.
  • Processed payments and update accounts with accurate, up-to-date information efficiently.
  • Maintained an exemplary attendance record through punctuality and readiness to work.
  • Collaborate with team to enhance service delivery and member engagement.
  • Remote

Office Professional

AltaPointe Health Outpatient
06.2021 - 06.2022
  • Greeted guests at front desk, facilitating smooth check-in process.
  • Maintained confidentiality of patient finances and health records.
  • Processed 5 or more deposits, fees, and payments daily.
  • Managed phone communications, scheduling inquiries, and appointment changes.
  • Handled insurance eligibility, benefits verification, and authorization requests.

Brand Associate

Old Navy
05.2017 - 05.2021
  • Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
  • Maintained high standards of visual merchandising, ensuring an inviting store environment.
  • Assembled impactful promotional displays, increasing product visibility and sales.
  • Organized merchandise effectively, refining store layout for improved customer flow.
  • Provided informed purchasing advice helping customers in making educated decisions.

Education

Bachelor of Science - Business Administration and Management, Human Resource Management

Auburn University at Montgomery
Montgomery
01.2021

Skills

  • Document management and scheduling
  • MS Office proficiency
  • Attention to detail
  • Payment processing
  • Active listening

Websites

LINKS

LinkedIn http://linkedin.com/in/yasmine-mckinney-9948521a2

Timeline

Member Services Representative (Remote)

Velera(FKA PSCU)
06.2022 - 03.2025

Office Professional

AltaPointe Health Outpatient
06.2021 - 06.2022

Brand Associate

Old Navy
05.2017 - 05.2021

Bachelor of Science - Business Administration and Management, Human Resource Management

Auburn University at Montgomery

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