Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yasmine Melvin

Morrisville,NC

Summary

Versatile and dedicated customer service professional with a proven track record of delivering exceptional support in diverse industries. Seeking a Work-from-Home Customer Service position to leverage strong communication skills, empathy, and problem-solving abilities in providing top-notch service to customers while contributing to the success of the team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist Level II

Aetna
04.2022 - Current
  • Successfully transitioned into a remote work environment, maintaining high-quality customer service standards
  • Utilized virtual communication tools to collaborate with team members and supervisors
  • Effectively managed time and workload to meet performance metrics and service level agreements ( avg 30 - 70 calls daily)
  • Adapted quickly to new technologies and software essential for remote customer support
  • Lead team when supervisor unavailable

Customer Support Specialist

Hertz
03.2021 - 03.2022
  • Delivered outstanding customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated proficiency in navigating customer service software and CRM systems
  • Maintained a high level of professionalism and courtesy in all customer interactions
  • Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience.

Customer Assistant

Spectrum
01.2019 - 03.2021
  • Provided administrative support, managing emails, calendars, and organizing meetings
  • Maintained a high level of confidentiality and professionalism in handling sensitive information
  • Connection of new service
  • Managing payments.

Education

Bachelors in Business of Science - Business Administration

University.pg Phoenix
Raleigh, NC
05.2019

Skills

  • Excellent Verbal and Written Communication
  • Remote Collaboration
  • Problem Solving
  • Adaptability
  • Time Management
  • Empathy
  • Trainer
  • Account Management
  • Customer Order Management
  • Customer Retention
  • Telephone Etiquette
  • Customer Relationship Management (CRM)
  • Good Communication Skills
  • Multitasking
  • Call Center Experience
  • Positive Attitude
  • Active Listening
  • Performance Metrics
  • Receiving Support
  • Medical Terminology Knowledge
  • Microsoft Outlook
  • Quality Assurance Controls

Certification

  • Customer Service Excellence Certification
  • Remote Work Essentials

References

Available upon request.

Timeline

Customer Service Specialist Level II

Aetna
04.2022 - Current

Customer Support Specialist

Hertz
03.2021 - 03.2022

Customer Assistant

Spectrum
01.2019 - 03.2021

Bachelors in Business of Science - Business Administration

University.pg Phoenix

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Yasmine Melvin