Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yasmine Mendiola

San Antonio,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I am very creative and artistic and this quality has allowed me to find solutions to help customers.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
Laredo , Texas
01.2024 - 05.2024
  • Participated in training sessions to enhance skills and knowledge.
  • Conferred with customers by telephone to provide information about products or services and take orders.
  • Resolved customer complaints, ensuring a positive experience.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Managed high volume of inbound customer calls with professionalism.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Delivered exceptional service by empathizing with customer concerns.
  • Contacted customers about account changes.
  • Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.

Waitress/Cashier

Pizza Hut
Laredo, TX
10.2022 - 12.2024
  • Collaborated with team members to ensure efficient service delivery.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Established rapport with guests, fostering loyalty and return visits.
  • Filled condiments and napkin containers during slack periods.
  • Maintained personal hygiene and proper uniform appearance.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Conducted inventory checks and restocked supplies as needed.
  • Provided excellent customer service, ensuring guest satisfaction and repeat business.
  • Stocked service areas with supplies during slow periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Accurately took orders and communicated dietary restrictions to kitchen staff.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing soda racks.
  • Answered phone calls to assist customers with questions and orders.
  • Managed cash drawer, balancing daily receipts and deposits.

Warehouse Associate

Amazon
San Antonio, TX
10.2021 - 05.2022
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Assisted in loading dock operations, ensuring timely deliveries.
  • Used scanners to track parcel information, condition or receipt.
  • Implemented proper storage techniques to prevent damage or loss.
  • Packed, sealed, and labeled products for shipment.
  • Executed proper disposal methods of hazardous materials.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Recruiter

Hire Right Now Staffing
Laredo , TX
02.2020 - 04.2020
  • Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern programs.
  • Determines applicant requirements by studying job description and job qualifications.
  • Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.

Cashier

Popeyes
Laredo , TX
04.2019 - 07.2019
  • Followed proper opening/closing procedures for cashier station security.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Cross-sold complementary products increasing average transaction value.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Offered customers carry-out service at completion of transaction.
  • Processed customer payments quickly and returned exact change and receipts.

Vehicle Service Agent

Hertz Rental Car
San Antonio, Texas
06.2018 - 09.2018
  • Organized parking lot to maintain efficient flow of traffic for incoming and outgoing vehicles.
  • Reported any damages found during inspections to management immediately.
  • Cleaned interior and exterior of rented vehicles before returning them to inventory.
  • Verified that returned vehicles were in good condition before entering back into inventory.

Waitress/Cashier

China Garden/Panda Brothers
San Antonio, TX
05.2016 - 07.2017
  • Providing excellent wait service to ensure satisfaction.
  • Taking customers orders and delivering food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained clean and organized dining area for optimal guest experience.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Executed daily opening/closing procedures, maintaining a safe environment.
  • Explained menu options to guests, offered suggestions.
  • Maintained personal hygiene and proper uniform appearance.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Demonstrated thorough knowledge of menu items, ingredients, and allergens.
  • Assisted customers with item location and price inquiries.
  • Managed cash drawer, balancing daily receipts and deposits.

Education

High School Diploma -

John Paul Stevens High School
San Antonio, TX
06-2018

Some College (No Degree) - Nursing

Laredo Community College
Laredo, TX

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Active Listening
  • Critical Thinking
  • Courteous demeanor
  • Professional telephone demeanor
  • Customer Service
  • Problem-solving abilities

References

Cindy Vasquez (956) 568-0269  Arco Iris Program Director 

Esmeralda Vielma (956) 635-0405  Workforce Case Manager 

Jessica Olivares (956) 229-5510  Hire Right Now Staffing CEO

Timeline

Customer Service Representative

Concentrix
01.2024 - 05.2024

Waitress/Cashier

Pizza Hut
10.2022 - 12.2024

Warehouse Associate

Amazon
10.2021 - 05.2022

Recruiter

Hire Right Now Staffing
02.2020 - 04.2020

Cashier

Popeyes
04.2019 - 07.2019

Vehicle Service Agent

Hertz Rental Car
06.2018 - 09.2018

Waitress/Cashier

China Garden/Panda Brothers
05.2016 - 07.2017

High School Diploma -

John Paul Stevens High School

Some College (No Degree) - Nursing

Laredo Community College

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Yasmine Mendiola