Yasmine Messina-Perez
Mississauga,ON
Summary
Successful in all work areas with many years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Bilingual Client Service Representative CIA
CRAWFORD AND COMPANY
02.2023 - 08.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Enhanced customer satisfaction by providing timely and accurate information in both English and French languages.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client situation and facilitating seamless handoffs between team members.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized and maintained customer files and databases according to clients requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced average handle time while maintaining high caller satisfaction rates through efficient issue resolution processes.
Office Administrator
Cousin`s Market
11.2022 - 02.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Organized, facilitated and participated in community service efforts.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Accounts Payable Administrator
Cousin`s Market
11.2022 - 02.2023
- Updated and maintained aging report to facilitate payments
- Executed payments to vendor accounts and completed payroll processing.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Reconciled invoices and purchase orders and updated databases accordingly.
- Processed new vendor applications and submitted for approval.
- Liaised with vendors to communicate payment status.
- Entered purchase orders, invoices and payments into company accounting system.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
Human Resources Manager
Cousin`s Market
11.2022 - 02.2023
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Register and input employees in time system.
Rental Agent
MUST Immobilier
02.2022 - 07.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Executed sales and marketing initiatives to increase revenue for company.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Customer Service Cashier
Café Dépôt
01.2017 - 03.2020
- Utilized POS system to handle customer cash and credit card transactions and process costumers order.
- Processed refunds and exchanges in accordance with company policy.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained current knowledge of store promotions and encouraged customers to make additional purchases by highlighting current deals.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Polyvalente Montignac
Lac-Mégantic, QC 08.2012 - 06.2017
Professional Diploma - Landscape Architecture
Centre De Formation Professionnel De Fierboug
Québec, QC 08.2019 - 05.2020
No Degree - Accounting Technician
Cégep Limoilou
Quebec, QC 05.2001 -
Skills
Problem-solving aptitude
Adaptable to all work requirements
Database entry and maintenance
Customer Relationship Management (CRM)
Office administration expertise
Invoice coding and auditing
Accounts payable expertise
Accounting experience
QuickBooks proficiency
Entire Microsoft Office proficiency
Call center experience
Timeline
Bilingual Client Service Representative CIA
CRAWFORD AND COMPANY
02.2023 - 08.2023
Office Administrator
Cousin`s Market
11.2022 - 02.2023
Accounts Payable Administrator
Cousin`s Market
11.2022 - 02.2023
Human Resources Manager
Cousin`s Market
11.2022 - 02.2023
Rental Agent
MUST Immobilier
02.2022 - 07.2022
Professional Diploma - Landscape Architecture
Centre De Formation Professionnel De Fierboug
08.2019 - 05.2020
Customer Service Cashier
Café Dépôt
01.2017 - 03.2020
High School Diploma -
Polyvalente Montignac
08.2012 - 06.2017
No Degree - Accounting Technician
Cégep Limoilou
05.2001 -