Yasmine Ouadaf
Dallas,Texas
Summary
Meticulous Credit Analyst promoting a background in credit bureau report reviews and communicating with commercial clients. Experienced in credit approvals and limits. Offering a successful career history spanning several years.
Overview
4
4
years of professional experience
Work History
CREDIT ANALYST
Empire Motors
Raleigh, NC
07.2023 - 01.2025
- Evaluated creditworthiness of customers by reviewing financial data, credit reports, and payment histories
- Utilized DealerCenter, DealerTrack, and TurboPass platforms to evaluate customer credit profiles and ensure accurate financing solutions
- Built and maintained strong relationships with lenders and financial institutions to secure favorable terms for customers
TEACHING ASSISTANT, MANAGEMENT INFORMATION SYSTEMS
SKEMA Business School
Raleigh, NC
01.2023 - 05.2023
- Assisted with course delivery by providing problem-solving support in process optimization and systems management
- Facilitated understanding of technical concepts like HTML for website creation and flowcharting for decision making process, and helped students develop some software and business-related skills
- Provided one-on-one and group assistance to students, clarifying concepts of Information systems Components, E-Commerce, Cybersecurity issues, Decision making process, etc
ESG & SUSTAINABILITY RESEARCH ASSISTANT
Moody's Investor Services
Casablanca, Morocco
08.2021 - 08.2022
- Conducted trend analysis and data modeling of sustainable business solutions using Microsoft Excel, Tableau, and SPSS to obtain ESG metrics that are critical in TMT industries
- Analyzed annual sustainability reports, CSR reports, and ESG performance dashboards to ensure data accuracy and clarity for stakeholders
- Researched market trends, industry policies, and regulatory developments affecting ESG factors in financial services
CUSTOMER SUCCESS TEAM LEADER
Clap
Casablanca, Morocco
05.2021 - 08.2021
- Improved the efficiency of a team of 15 customer consultants and enhanced client satisfaction by streamlining processes and achieving faster resolutions to issues
- Reduced customer complaints by 80% through process improvements and the implementation of tailored customer solutions
- Managed the customer lifecycle, ensuring clear communication between consultants and clients, utilizing Salesforce to track and follow up on orders and Jira to organize and track work for the team
COMMERCIAL SALES CONSULTANT
Clap
Casablanca, Morocco
03.2021 - 05.2021
- Served the French, Belgian and Swiss customers of Jules and helped them solve their post sales inquiries and issues
- Reduced the complaints percentage by 90% in 7 days by trying a test user process that helped our company resolve the issue of double payments
- Built and maintained strong relationships with approximately 150 customers in one month which made them very loyal to the brand
Education
Executive Master of Business Administration -
North Carolina Wesleyan University
Rocky Mount, NC03.2025
Master of Science - International Business, International Technologies and Business Development Track
North Carolina State University: Skema Business School
Raleigh, NC03.2025
Bachelor's - Business Administration, Marketing and International Business
Al Akhawayn University
Ifrane, Morocco12.2021
Skills
- Jira
- SalesForce
- TurboPass
- SPSS
- Microsoft Office
- DealerCenter
- Dealer track
- Google Workspace
- Canva
- Tableau
- Scrum Master
Timeline
CREDIT ANALYST
Empire Motors
07.2023 - 01.2025
TEACHING ASSISTANT, MANAGEMENT INFORMATION SYSTEMS
SKEMA Business School
01.2023 - 05.2023
ESG & SUSTAINABILITY RESEARCH ASSISTANT
Moody's Investor Services
08.2021 - 08.2022
CUSTOMER SUCCESS TEAM LEADER
Clap
05.2021 - 08.2021
COMMERCIAL SALES CONSULTANT
Clap
03.2021 - 05.2021
Executive Master of Business Administration -
North Carolina Wesleyan University
Master of Science - International Business, International Technologies and Business Development Track
North Carolina State University: Skema Business School
Bachelor's - Business Administration, Marketing and International Business
Al Akhawayn University
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