Yasmine Ranson
Harrisburg
Summary
Adept at conflict resolution and critical thinking, I leveraged these skills at UPMC to enhance customer loyalty and streamline operations. My proficiency in Microsoft Excel and a track record of building strong relationships have consistently driven positive outcomes, achieving notable customer satisfaction improvements.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UPMC
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Administrative Assistant
Hetrick- Bitner Family Funeral Homes
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Sales Manager/Bridal Stylist
David's Bridal
10.2019 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Childcare Teacher
KinderCare Learning Centers
09.2015 - 09.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
Education
Business Administration And Management
Harrisburg Area Community College
Harrisburg, PAEarly Childhood Education
Rasmussen College
Lake Elmo, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
Accomplishments
- Microsoft Office Specialist (MOS) - Microsoft.
- Child Development Associate (CDA) Certificate
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Child Development Associate (CDA) Certificate
Timeline
Customer Service Representative
UPMC
09.2023 - Current
Administrative Assistant
Hetrick- Bitner Family Funeral Homes
02.2023 - Current
Sales Manager/Bridal Stylist
David's Bridal
10.2019 - 02.2023
Childcare Teacher
KinderCare Learning Centers
09.2015 - 09.2022
Business Administration And Management
Harrisburg Area Community College
Early Childhood Education
Rasmussen College
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