Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasmine Rezai-Naraghi

Scottsdale,AZ

Summary

A curious, quick learning, and an adaptable individual seeking to contribute strong skills to increase efficiency. Focused on going above and beyond to support the team and serve the community. Handles tasks with accuracy and efficiency. Motivated to continue to learn and grow within redemption.

Overview

4
4
years of professional experience

Work History

Sales and Service Leader

Sephora
Scottsdale, AZ
09.2023 - Current
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Monitored employee performance and provided guidance when needed.
  • Implemented strategies to increase customer satisfaction ratings.
  • Developed positive relationships with the team through consistent guidance.
  • Overlooking the progress of team members, I identified areas for improvement and developed action plans for their career development.
  • Mentored new employees on best practices for working within a team setting.
  • Coaching and celebrating team members on the sales floor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Answered phone calls regarding inquiries about products or services.
  • Participated in training sessions for new employees when needed.

Assistant Store Manager

ZGallerie
Scottsdale, Arizona
11.2022 - Current
  • Associate Manager May 2021-Nov 2022
  • Looked over SOR, AOV, UPT and SPH goals and results
  • In charge of Furniture Sales Reports and Visual Directives
  • Managed new hire trainings and onboarding to keep sales associates aware of company policies and procedures.
  • Maintained positive customer service on the sales floor.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Gained knowledge of new products and services to provide updated information to our customers.
  • Cross-trained in multiple areas to support team members with high-volume task loads.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Organized and maintained documents, files and records.
  • Built strong relationships with prospective clients to win trust and book appointments.
  • Called no shows and cancellations to reschedule.
  • Made phone calls and sent emails to establish leads.

Sales Associate

Zgallerie
San Jose, CA
08.2020 - 03.2021
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Saratoga High School
06.2016

Interior Design

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

De Anza College
Cupertino, CA

Skills

  • Customer Service
  • Outgoing and Friendly
  • Positive Attitude
  • Relationship-Selling Skills
  • Scheduling and Calendar Management
  • Microsoft Office
  • Computers and Technology
  • Telephone Etiquette and Clear Communication
  • Training and Development
  • Problem Solving
  • Team Building
  • Multitasking and Time Management
  • Work Planning and Prioritization
  • Guest Registration
  • Attention to Detail
  • GERS Retail Programs
  • ROCKSTAR Programs
  • C1 Retail Programs

Languages

English
Native/ Bilingual
Farsi (Persian)
Native/ Bilingual

Timeline

Sales and Service Leader

Sephora
09.2023 - Current

Assistant Store Manager

ZGallerie
11.2022 - Current

Sales Associate

Zgallerie
08.2020 - 03.2021

High School Diploma -

Saratoga High School

Interior Design

Maricopa Community Colleges - Scottsdale Community College

De Anza College

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Yasmine Rezai-Naraghi