Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yasmine Rocha

Office Assistant
Fresno,CA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Culligan Water Fresno, showcasing expertise in account management and conflict resolution. Skilled in service monitoring and evaluation, adept at optimizing workflows and financial records. Demonstrates exceptional scheduling and planning abilities, contributing to significant organizational improvements.

Overview

5
5
years of professional experience

Work History

Coordinator

Culligan Water Fresno
03.2022 - Current
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Guest Service Representative

Courtyard by Marriott Salinas
10.2019 - 04.2021
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Education

Associate of Applied Science - Psychobiology

Fresno City College
Fresno, CA
05.2001 -

Skills

  • Accounting

  • Service monitoring and evaluation

  • Client Relationship Building

  • Account Management

  • Scheduling and Planning

Languages

Spanish
Native or Bilingual

Timeline

Coordinator

Culligan Water Fresno
03.2022 - Current

Guest Service Representative

Courtyard by Marriott Salinas
10.2019 - 04.2021

Associate of Applied Science - Psychobiology

Fresno City College
05.2001 -

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Yasmine RochaOffice Assistant