Yasmine Hoggard
Hillsboro,OR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and collaboration. Driven to provide superior quality customer service. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Marriott Hotel
08.2022 - 06.2023
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Medical Office Assistant
Bridlewood Chiropractic Centre
09.2020 - 06.2022
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted patients complete necessary medical forms and documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Guest Experience Expert
Marriott Hotel
07.2020 - 05.2022
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Maintained high levels of cleanliness in common areas and guest rooms, ensuring a welcoming environment.
- Provided each guest with list of upcoming activities and events upon check-in to enhance stays.
Education
No Degree - MANAGING FOOD SAFETY CERTIFICATE: Food Safety
George Brown College
Toronto, Ontario, Canada03.2020
Smart Serve Certificate Smart Serve -
George Brown College
Toronto, Ontario03.2020
No Degree - Culinary Management - Diploma
Humber College
Etobicoke, Ontario, Canada05.2014
Skills
- Sales Reporting
- Administrative Support
- Multitasking Abilities
- Time Management
- Organizational Skills
- Strong Communication and Interpersonal Skills
- Proficient in Salesforce CRM
- Computer Proficiency and Microsoft Office
- Customer Service-Oriented
- Contract Preparation
- Analytical Thinking
- Hospitality Industry Knowledge
Timeline
Sales Coordinator
Marriott Hotel
08.2022 - 06.2023
Medical Office Assistant
Bridlewood Chiropractic Centre
09.2020 - 06.2022
Guest Experience Expert
Marriott Hotel
07.2020 - 05.2022
No Degree - MANAGING FOOD SAFETY CERTIFICATE: Food Safety
George Brown College
Smart Serve Certificate Smart Serve -
George Brown College
No Degree - Culinary Management - Diploma
Humber College
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