Yasmine Shipman

Work History

Amazon

07.2020 - 05.2025

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Innovative Health and Fitness

07.2020 - 09.2021

Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Monitored check-ins to identify delinquent accounts and collect payments.
Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Walmart

03.2019 - 07.2020

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships facilitating effective communication across departments and teams.
Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Proactively learned new skills such as cake decorating or bread making to expand personal expertise and contribute further to the team''s success.

Hollywood Houndz

07.2017 - 01.2018

Mcdonald’s

07.2016 - 06.2017

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Trained new team members on procedures, customer service, and sales techniques.