Summary
Overview
Work History
Education
Skills
Certification
Assessments
Licenses
Timeline
Generic

Yasmine Stokes

Virginia Beach,VA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Paige Decking
01.2023 - Current
  • Create price proposals/bid on more than 20 government contracts daily
  • Received payments on completed contracts; make bank deposits of amounts totaling up to $1,000,000
  • Maintains company certifications and insurance documents
  • Responsible for maintaining employee security access/badging at various shipyard and naval installations
  • Proficient in drafting hardship letters, loan requests, and initiating debt settlements with various financial institutions
  • Audit preparation and internal control maintenance
  • Maintain excellent working relationships with clients
  • Entering payroll data for over 50 employees in two states
  • Proficiency QuickBooks Desktop Services
  • Processing tax liabilities, 401k and child support garnishments
  • Responsible for disciplinary actions, OSHA 300 reporting for injuries/accidents, and participating in random audits from MARMC
  • Responsible for the procurement of contractual workers from various staffing agencies
  • Place purchase orders through preferred vendors and tracks incoming shipment
  • Inventory management
  • Reconcile balances on past due accounts
  • Creates files for government contracts that have been awarded to ensure that organizations maintain proper records for annual audits
  • Oversee payroll operations, manage cash flow and timely deposits of all checks, cash and finance transitions on a daily basis
  • Make travel arrangements for installers: booking cargo van rentals and hotel accommodations.

Customer Service Representative

DentaQuest
09.2022 - 01.2023
  • Handle incoming calls and inquiries about benefit coverage, claims, and other dental needs
  • Acted as a liaison between providers and members, assisted in arranging appointments and or/procedures
  • Trains new hires
  • Utilized Cisco Finesse, Jabber, and Windward to access member information
  • Excels in all assessments, maintaining a performance score of 100% each instance.

Data Entry Clerk

ROBERT HALF
01.2022 - 09.2022
  • Assigned dealer's newly purchased vehicles MVA numbers to be entered into DMV's vehicle information software
  • Keyed over 150 invoices daily
  • Assembled insurance card packs to be distributed nationwide
  • Packed and distributed car packs via UPS, which involved weighing the packages, printing the correct labels, and shipping to locations across the United States.

Patient Care Technician

Cheryl Nash (Private-Hire)
03.2019 - 01.2022
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Collected and transported specimens to prepare for lab testing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Kidney Transplant & Recovery

Disabled
09.2016 - 03.2019

Attended routine trainings on proper infection prevention care.

Obtained annual training on performing Continuous Ambulatory Peritoneal Dialysis on myself.

Performed daily life preserving measures from the course of September 2009 to December 2018 when I received my renal transplant.

Filing Clerk

BRYANT AND STRATTON COLLEGE
04.2015 - 09.2016
  • Provided secretarial support for the Registrar and other departments
  • Managed appointment calendar and assisted in preparing students files to fulfill transcript requests
  • Processed and sorted mail and other documents to be filed
  • Increased efficiency in the school's filing system by pulling, resorting, and categorizing the history of the schools' student files
  • Garnered great working relationships with staff and students by being accommodating and reliable.

Education

Bachelor of Business Administration in Accounting -

Bryant And Stratton
Virginia Beach, VA
12.2024

No Degree - Customer Service Management

Tidewater Community College
Norfolk, VA
12.2021

Paralegal Studies -

BRYANT STRATTON COLLEGE
Virginia Beach, VA
09.2016

Skills

  • Calendar Management
  • QuickBooks (5 years)
  • Microsoft Excel
  • QuickBooks Desktop
  • Accounts Payable
  • Payroll Processing
  • Contract Management
  • Onboarding
  • Employee Relations
  • Estimating
  • Process bids on government contracts

Certification

Driver's License, 03/01/27

Assessments

  • Management & leadership skills: Impact & influence, Proficient, 12/01/22
  • Customer focus & orientation, Proficient, 11/01/22
  • Protecting patient privacy, Proficient, 11/01/22
  • Retail customer service, Proficient, 12/01/22
  • Administrative assistant/receptionist, Proficient, 08/01/22

Licenses

Driver's License, 03/01/27

Timeline

Office Manager

Paige Decking
01.2023 - Current

Customer Service Representative

DentaQuest
09.2022 - 01.2023

Data Entry Clerk

ROBERT HALF
01.2022 - 09.2022

Patient Care Technician

Cheryl Nash (Private-Hire)
03.2019 - 01.2022

Kidney Transplant & Recovery

Disabled
09.2016 - 03.2019

Filing Clerk

BRYANT AND STRATTON COLLEGE
04.2015 - 09.2016

Bachelor of Business Administration in Accounting -

Bryant And Stratton

No Degree - Customer Service Management

Tidewater Community College

Paralegal Studies -

BRYANT STRATTON COLLEGE
Yasmine Stokes