Yasmine Velez Pacheco
Kansas City,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Milbank Manufacturing
03.2008 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Lead Assembler
Milbank Manufacturing
01.2005 - 05.2008
- Enhanced product quality through meticulous attention to detail and adherence to company standards.
- Facilitated clear communication between team members, supervisors, and cross-functional departments for smooth operations.
- Improved assembly efficiency by streamlining processes and reducing production bottlenecks.
- Mentored new hires on company policies, procedures, and assembly techniques for successful integration into the team.
- Maintained accurate inventory records to prevent stock shortages and ensure timely replenishment of materials.
- Troubleshot issues with assembly equipment, collaborating with maintenance staff for prompt resolution of problems.
- Ensured workplace safety by implementing proper protocols and training team members on best practices.
- Adapted quickly to changes in production schedules or priorities, ensuring minimal disruptions to workflow.
- Participated in lean manufacturing initiatives that resulted in reduced waste generation and increased operational efficiency.
- Validated final assembly by conducting thorough inspections, ensuring product conformance with established specifications and quality standards.
Line Assembler
Milbank Manufacturing
02.2004 - 01.2005
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
Public Relations Representative
Electronic Data Systems, EDS
12.1998 - 12.2002
- Facilitated communications within all areas at EDS Winston-Salem site
- Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
- Maintained regional public and community relations websites
- Acted as liaison with Corporate Communications and Community Relations to support company initiatives.
- Coordinated local corporate events
- Facilitated awards and recognition programs for Winston-Salem, Pittsburgh, PA, and Washington DC.
- Led Volunteer Councils for all three cities and coordinated volunteer events and fundraisers that supported the company's corporate initiatives in the areas of Information Technology, Education, Health, Human Services and Civic.
- Established relationships with community leaders through membership with area Chamber of Commerce to promote company as 'Employee of Choice'.
- Presented coordinated sponsor opportunities submitted by employees to benefit youth, religious, and civic interests.
- Promoted EDS as a good neighbor and built employee morale with volunteer and fundraiser interaction within the community and company.
Senior Business Analyst
Electronic Data Systems, EDS
08.1996 - 12.1998
- Managed day to day operations pf facility infra-structure system and real estate.
- Managed physical space requirements for employee cubicles, offices, and data center hardware.
- Worked closely with Corporate Security and provided guidance for contracted building security staff.
- Met with outside vendors and internal departments regarding the requirements and bidding of various IT facility projects.
- Ensured safety, accident, and fire prevention programs are developed and implemented by all IT employees.
- Performed general ad-hoc activities pertaining to facility and/or environmental conditions. Including air quality, office reconfigurations (Winston, Pittsburgh and DCA), parking, theft, and custodial. Assisted with developing and disseminating procedures accordingly
- Required traveling to each city periodically to spearhead various projects.
Supervisor of Operations
US Airways
05.1986 - 08.1996
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Attended production meetings and participated in new system implementation projects.
- Interfaced with users and upper management for implement processes for effective problem resolution.
- Perform employee reviews and submit recommendations for promotions and raise percentages.
- Interviewed and hired prospective employees
Education
Vocational - Information Technology
Coleman American Data Processing
Kansas City, MO05.1976
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Client Relations
- Scheduling
Timeline
Customer Service Representative
Milbank Manufacturing
03.2008 - 06.2017
Lead Assembler
Milbank Manufacturing
01.2005 - 05.2008
Line Assembler
Milbank Manufacturing
02.2004 - 01.2005
Public Relations Representative
Electronic Data Systems, EDS
12.1998 - 12.2002
Senior Business Analyst
Electronic Data Systems, EDS
08.1996 - 12.1998
Supervisor of Operations
US Airways
05.1986 - 08.1996
Vocational - Information Technology
Coleman American Data Processing
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