Yasmine Williams
Ocala,FL
Summary
Capability to manage multiple responsibilities. Efficiency in gathering and verifying data. Ability to maintain an elevated level of confidentiality. Adaptable, professional, and follows procedures accurately.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Ocala Dental Harmony
11.2023 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Correctional Officer
Citrus County Detention Center
10.2022 - 04.2023
- I worked as a correctional officer in the medical office and also the front receptionist for visitation
- Working as the receptionist I was at the point of entrance for employees and visitation
- My experience working in the medical office with inmates monitoring 12-15 inmates at a time to be seen by medical staff.
Youth Care Worker I
Youth Opportunity Investments, LLC
04.2022 - 09.2022
- Working as a youth care worker I helped to supervise and mentor the kids, overseeing their participation in group activities and encouraging them to complete day-to-day tasks
Correctional Officer
Florida Women's Reception Center
06.2018 - 02.2021
- Being a Correctional Officer include supervising inmates with and without mental health disorders in an effective, firm and fair manner; initiating and participating in the searching of inmates and their housing units and work areas; and successfully completing specialized training courses in self-defense, medical emergencies, and safety management.
Resident Aide/Med Tech
Hampton Manor Assisted Living
09.2017 - 06.2018
- Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom.
Customer Service Representative
Ansafone Contact Centers
07.2015 - 08.2017
- I served as the after hours emergency line for dental, oncology, podiatry, OBGYN, and mental health offices
- I also served as the insurance member service line for L.A Care -and the ordering line for internal ordering for patients at (Huntington Beach Hospital)
- Also served as the customer service department for small businesses such as (Prana).
CNA/Caregiver
Ocala Regional Medical Center
01.2014 - 06.2015
- Cleaning and sanitizing patient rooms, sinks, toilets, showers/bathtubs, and countertops.
Customer Service Representative
Sitel
08.2013 - 01.2014
- Answer incoming calls and respond to customer's emails
Education
High school or equivalent -
Forest High School
Skills
- Customer Service
- Customer Care
- Resident Aide (Less than 1 year)
- Time Management
- Hospital Experience
- Surveillance
- Upselling
- Law Enforcement
- Data Entry
- Loss Prevention
- Cash Handling
- Computer Skills
- Cleaning Experience
- Microsoft Powerpoint
- Writing Skills
- Documentation review
- Phlebotomy
- Patient Care
- CPR
- First aid
- Medical records
- Dental receptionist
- Medical scheduling
Accomplishments
• 90-day internship at Kids Central Inc. and more than 3 years of customer service experience
• Prepared reports, gathered and verified data
Certification
- First Aid Certification
- CPR Certification
- Certified Phlebotomist
- Certified Correctional Officer
Timeline
Insurance Coordinator
Ocala Dental Harmony
11.2023 - Current
Correctional Officer
Citrus County Detention Center
10.2022 - 04.2023
Youth Care Worker I
Youth Opportunity Investments, LLC
04.2022 - 09.2022
Correctional Officer
Florida Women's Reception Center
06.2018 - 02.2021
Resident Aide/Med Tech
Hampton Manor Assisted Living
09.2017 - 06.2018
Customer Service Representative
Ansafone Contact Centers
07.2015 - 08.2017
CNA/Caregiver
Ocala Regional Medical Center
01.2014 - 06.2015
Customer Service Representative
Sitel
08.2013 - 01.2014
High school or equivalent -
Forest High School
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