YASMINE WILLIAMS
Princeton,TX
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
12
12
years of professional experience
Work History
Senior Manager of Data & Operations
New Leaders
02.2025 - Current
- Manage operational workflows, systems, and data processes across multiple programs.
- Review student transcripts and determine aligned credits for Accelerator program placement.
- Create contracts and collaborate with vendor team to ensure compliance with financial and legal standards.
- Process, analyze, and fulfill internal and external data requests using Salesforce stored data.
- Build and manage surveys in Alchemer and integrate links across systems including Brightspace and Canvas.
- Interview prospective candidates and assist team in staffing decisions.
- Approve employee timecards and support capacity planning for team operations.
- Order and manage supplies, software access, and operational resources for staff.
- Maintain dashboards and reports using Salesforce ED, Tableau, and Google Sheets.
- Support project coordination through Asana, Zoom, and other enterprise platforms.
- Developed and implemented data analysis protocols to streamline reporting and enhance decision-making.
- Monitored and optimized operational workflows, resulting in increased efficiency and reduced turnaround times.
- Designed and maintained interactive dashboards to visualize key performance indicators for stakeholders.
- Streamlined budget management processes, leading to improved resource allocation and cost savings.
- Created and maintained documentation for operational procedures to enhance transparency and compliance.
- Achieved operational excellence by streamlining processes and implementing best practices.
Administrative Support Assistant IV
MS Dept. of Information Technology Services
09.2023 - 07.2024
- Processed AP/AR 30 plus transactions daily using MAGIC and maintained compliance documentation.
- Developed tracking systems, analyzed data, and improved workflow efficiency.
- Reviewed vendor invoices and handled departmental reporting and communication.
- Coordinated and scheduled meetings, ensuring all participants received timely updates and agenda materials.
- Assisted in the management of inventory, tracking supplies and equipment to maintain operational efficiency.
- Executed data entry tasks with a high degree of accuracy, maintaining up-to-date records in the database.
- Facilitated communication between departments, serving as a liaison to ensure clarity and effectiveness in information flow.
- Prepared and distributed meeting minutes and reports, ensuring all stakeholders were informed of key developments.
- Provided administrative support for various projects, including scheduling, documentation, and resource management.
- Monitored and maintained office equipment, coordinating repairs and servicing as necessary to minimize downtime.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Assistant Manager
Sylvester's MS Style Barbecue
07.2017 - 05.2023
- Oversaw scheduling, budgeting, team workflows, and operational logistics.
- Managed performance metrics and implemented process improvements.
- Trained staff and supported daily operational decision-making.
- Assisted in managing daily operations and staff scheduling to ensure efficient service delivery.
- Implemented training programs for new staff to enhance service skills and operational knowledge.
- Monitored inventory levels and placed orders to maintain optimal stock levels for daily operations.
- Evaluated team performance and provided constructive feedback to improve productivity and morale.
- Resolved customer complaints promptly to ensure satisfaction and foster repeat business.
- Maintained compliance with health and safety regulations to ensure a safe working environment.
- Streamlined operational processes to improve service speed and customer satisfaction.
Accounts Payable Clerk
UMMC Hospital
05.2019 - 04.2021
- Processed 50 plus invoices, supported month-end closing, and maintained financial accuracy.
- Resolved discrepancies and built Excel tracking tools for budgeting.
Customer Account Representative
Comcast
03.2015 - 06.2018
- Managed customer accounts, retention strategies, and issue resolution.
- Ensured compliance with privacy and documentation standards.
- Managed customer accounts, providing tailored solutions to meet individual needs.
- Maintained accurate and up-to-date customer information in the system for seamless service delivery.
- Processed sales orders efficiently, ensuring compliance with company policies and procedures.
- Developed retention strategies that successfully reduced customer churn rates.
- Facilitated product demonstrations for customers to enhance their experience and understanding.
- Utilized problem-solving skills to address complex account issues and deliver effective solutions.
Assistant Learning Specialist
Jackson State University
01.2014 - 02.2015
- Provided academic support, intervention strategies, and instructional assistance.
- Maintained communication with faculty and ensured accuracy of academic materials.
- Assisted in the development and implementation of personalized learning plans for students, enhancing their academic success.
- Collaborated with academic departments to assess student learning needs and tailor support services accordingly.
- Conducted regular assessments of student progress, providing feedback and recommendations for improvement.
- Managed resource allocation for learning materials and technology, ensuring accessibility for all students.
- Coordinated tutoring sessions, aligning student needs with appropriate academic support resources.
- Developed and maintained relationships with students to foster a positive learning environment and encourage academic growth.
- Maintained accurate records of student interactions and academic interventions to track progress over time.
- Provided guidance and support to students in developing effective study habits and time management skills.
- Promoted a culture of inclusivity and respect among students, creating a welcoming classroom atmosphere.
- Supported struggling students with targeted interventions, resulting in improved academic performance.
Education
Bachelor of Science - Professional Interdisciplinary Studies
Jackson State University
Jackson, MS12.2022
Skills
- Cross-functional collaboration
- Operations management
- Troubleshooting and problem resolution
- Documentation and reporting
- Organizational improvement
- Budget administration
- Human resources management
- Teamwork and collaboration
- Process improvement
- Customer relationship management
- Hiring and training
- Administration and reporting
- Schedule management
- Attention to detail
Systems
- Salesforce
- Alchemer
- Google Suite
- MS Office
- Tableau
- Asana
- LMS (Brightspace & Canvas)
- Zoom
- Teams
- Adobe
- Canva
- Social Media Management
- ADP
- Concur
- SAP
Timeline
Senior Manager of Data & Operations
New Leaders
02.2025 - Current
Administrative Support Assistant IV
MS Dept. of Information Technology Services
09.2023 - 07.2024
Accounts Payable Clerk
UMMC Hospital
05.2019 - 04.2021
Assistant Manager
Sylvester's MS Style Barbecue
07.2017 - 05.2023
Customer Account Representative
Comcast
03.2015 - 06.2018
Assistant Learning Specialist
Jackson State University
01.2014 - 02.2015
Bachelor of Science - Professional Interdisciplinary Studies
Jackson State University