Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmone Watkins

McDonough,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Claim Associate

State Farm
07.2022 - Current
  • Verified client information by analyzing existing evidence on file.
  • Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
  • Identified and reported potential fraud or abuse related to claims to protect system's integrity
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Prepared summaries of damage, payments, and policy coverage.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Customer Service Representative

TTEC
12.2021 - 05.2022
  • Responded proactively and positively to rapid change.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Courier

Diligent Delivery
08.2017 - 11.2021
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Communicated with dispatch and customers for accurate delivery information.
  • Implemented GPS tracking tools to optimize navigation accuracy, enhancing overall service quality.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Delivered packages to customer doorsteps and business offices.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Logged delivery information in tracking systems to enable real-time delivery status.

Education

High School Diploma -

Basix Knowledge Academy
Decatur, GA
05.2013

Skills

  • Claims adjustment
  • Active Listening
  • Data entry proficiency
  • Coverage Determination
  • Regulatory Compliance Adherence
  • Microsoft Office
  • Documentation skills
  • Organizing and Prioritizing Work
  • Claims
  • Following scripts
  • Documentation

Timeline

Claim Associate

State Farm
07.2022 - Current

Customer Service Representative

TTEC
12.2021 - 05.2022

Courier

Diligent Delivery
08.2017 - 11.2021

High School Diploma -

Basix Knowledge Academy
Yasmone Watkins