Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

YASMYN CLARK

FORT MYERS

Summary

Dependable team leader successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Server

Pinchers
10.2023 - 01.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server, Wine Club Specialist

Cooper's Hawk
02.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Cheddar's
01.2023 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Customer Service Agent

Delta
04.2022 - 10.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Responded proactively and positively to rapid change.

Server, To-Go Specialist, Host, Expo

Chili's Bar & Grill
04.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Bayhost

Topgolf
10.2021 - 04.2022
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Answered guest questions with responses about menu, promotions and specials.
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
  • Managed reservations system effectively, optimizing seating arrangements to accommodate walk-in guests while honoring reserved bookings.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.

Cashier, Customer Service, Liquor Store Associate, Online Grocery Pickup

Walmart
05.2019 - 12.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Managed and motivated employees to be productive and engaged in work.

Server, Counter Girl

Tony's New York Pizza
01.2021 - 04.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Associate

Five Below
08.2018 - 05.2019
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Cypress Lake High School
05.2019

No Degree - Culinary Arts Program

North Gwinnett High School
Suwanee
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cash handling
  • Memory retention
  • Safe food handling
  • Inventory management
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise

Awards

  • Academic Trainer at Walmart for all new cashiers.
  • March and April top wine club sales and signups for Cooper's Hawk.

Timeline

Server

Pinchers
10.2023 - 01.2024

Server, Wine Club Specialist

Cooper's Hawk
02.2023 - 09.2023

Server

Cheddar's
01.2023 - 04.2023

Customer Service Agent

Delta
04.2022 - 10.2022

Bayhost

Topgolf
10.2021 - 04.2022

Server, To-Go Specialist, Host, Expo

Chili's Bar & Grill
04.2021 - 05.2022

Server, Counter Girl

Tony's New York Pizza
01.2021 - 04.2021

Cashier, Customer Service, Liquor Store Associate, Online Grocery Pickup

Walmart
05.2019 - 12.2021

Sales Associate

Five Below
08.2018 - 05.2019

High School Diploma -

Cypress Lake High School

No Degree - Culinary Arts Program

North Gwinnett High School

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