Yasna Kneginich
Las Vegas
Summary
Results-driven operations and customer service professional with a strong background in aviation supervision, luxury hospitality, and high-performance sales. Experienced in managing front-facing operations, supervising teams, resolving escalated customer issues, and maintaining strict compliance in fast-paced, high-accountability environments. Trusted with full operational responsibility in both airport and resort settings, consistently delivering exceptional service and measurable revenue results, including repeated top-sales performance and incentive recognition. Fluent in seven languages, bringing exceptional communication skills and cultural awareness to diverse resident and client interactions. Seeking an Assistant Property Manager role where leadership, operational discipline, sales acumen, and resident-focused service can support efficient property operations and a high-quality living experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Mandalay Bay Resort & Casino Las Vegas
04.2024 - Current
- Consistently top-performing sales associate, earning recurring performance-based cash incentives for highest store revenue
- Entrusted with full responsibility for daily operations of a single-associate boutique within Mandalay Bay
- Deliver elevated, personalized guest service in a luxury hospitality environment
- Handle all sales transactions, cash management, and POS operations with accuracy and accountability
- Maintain inventory control, merchandising standards, and operational compliance
- Open and close the store independently, following security and company procedures
- Resolve guest inquiries and concerns professionally while upholding brand standards
Front Desk & Gate Supervisor
Frontier Airlines
05.2021 - 02.2024
- Supervised front desk and gate operations in a high-volume airport environment, ensuring efficient guest flow, timely departures, and a consistently positive customer experience
- Served as the primary escalation point for guest concerns, delays, and service issues, resolving problems calmly and professionally while maintaining brand standards
- Coordinated closely with operations, security, and flight crews to ensure smooth check-in, boarding, and gate transitions
- Managed daily reporting, shift coverage, and operational readiness, ensuring staffing efficiency and adherence to performance metrics
- Maintained accurate documentation, logs, and compliance records while upholding safety, security, and customer service protocols
- Recognized for leadership presence, reliability, and ability to manage fast-paced, high-pressure situations with discretion and professionalism
Client Relations & Sales Consultant
Independent Sales & Client Support
03.2015 - 02.2021
- Maintained a high level of client satisfaction by anticipating needs, resolving concerns efficiently, and ensuring a seamless experience from first contact through completion
- Handled scheduling, coordination, and time management independently, balancing multiple clients while meeting deadlines and service expectations
- Processed transactions, tracked sales activity thinking ahead, and ensured accuracy, professionalism, and confidentiality at all times
- Built long-term client trust through reliability, responsiveness, and clear communication, resulting in repeat business and referrals
- Demonstrated strong attention to detail while managing records, follow-ups, and ongoing client communication independently
Education
Biochemistry
University of Banja Luka
Banja Luka, Bosnia And HerzegovinaSkills
- Multilingual Communication (7 Languages)
- Customer & Resident Relations
- Conflict Resolution & De-escalation
- Sales & Revenue Generation
- Staff Supervision & Leadership
- Cash Handling & Financial Accountability
- Administrative & Front Desk Operations
- Client Retention & Relationship Building
- High-Volume Service Environment Expertise
Languages
Bosnian
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Macedonian
Native/ Bilingual
German
Native/ Bilingual
Slovenian
Native/ Bilingual
Certification
- Accounting Certification
- Medical Billing & Office Administration Certification
- Real Estate Certification
Timeline
Sales Associate
Mandalay Bay Resort & Casino Las Vegas
04.2024 - Current
Front Desk & Gate Supervisor
Frontier Airlines
05.2021 - 02.2024
Client Relations & Sales Consultant
Independent Sales & Client Support
03.2015 - 02.2021
Biochemistry
University of Banja Luka