Yasna Shwany
Mount Crawford,VA
Summary
Dynamic and results-driven professional with extensive experience in food service, retail, and hospitality sectors. Proven ability to manage high-volume operations, deliver exceptional customer service, and foster team collaboration to achieve business goals. Skilled in phone etiquette, handling customer inquiries, and processing transactions with accuracy. Background in money handling, including cash management and POS systems. Adept at inventory control, problem-solving, and ensuring customer satisfaction. Seeking to leverage my transferable skills and learn new ones in a more strategic and professional setting, where I can contribute to organizational growth, drive efficiency, and enhance client experiences.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Clerk
Hyatt
Harrisonburg, VA
09.2024 - Current
- Greeted, registered and assigned rooms to hotel or motel guests.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Set up tables and counters to prepare dining and serving areas.
- Collaborated with management to host special events and caterings, ensuring guest satisfaction.
- Completed final preparations of dishes and quickly delivered items to customers.
- Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
Fast Food Worker
Firehouse Subs
Covington, WA
04.2024 - 11.2024
- Collaborated with other team members to ensure timely completion of tasks.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register to process customer payments accurately and efficiently.
Cashier
Marshalls & HomeGoods
Covington, WA
10.2022 - 02.2024
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Built and maintained productive relationships with employees.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
Restaurant Team Member
Italian Fresh Pizza
Black Diamond, WA
06.2022 - 09.2022
- Facilitated a welcoming atmosphere, making personal connections with regular guests.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked regularly with guests to ensure satisfaction with each food course and beverages.
Education
High School Diploma -
Mount Rainier High School
DesMoines, WA06-2024
Some College (No Degree) -
Renton Technical College
Renton, WASkills
- Check-in & check-out coordination
- Reservations
- Greeting guests
- Hotel recordkeeping
- Basic accounting
- Customer service
- Property management systems
- Professional appearance
- Hotel services and hospitality
- Payment handling
- Foodservice standards
- Food presentation
Languages
English
Native/ Bilingual
Kurdish
Native/ Bilingual
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Hyatt
09.2024 - Current
Fast Food Worker
Firehouse Subs
04.2024 - 11.2024
Cashier
Marshalls & HomeGoods
10.2022 - 02.2024
Restaurant Team Member
Italian Fresh Pizza
06.2022 - 09.2022
High School Diploma -
Mount Rainier High School
Some College (No Degree) -
Renton Technical College
Similar Profiles
Roger LIDGERoger LIDGE
Night Security Guard at HyattNight Security Guard at Hyatt
Roni MaxeyRoni Maxey
Housekeeper at HyattHousekeeper at Hyatt
Elizabeth WeeksElizabeth Weeks
Senior Banquet Sous Chef at HyattSenior Banquet Sous Chef at Hyatt