Yasneirys Pena
Stamford,CT
Summary
Enthusiastic Esthetician ready to contribute to team success through hard work ,attention to detail and excellent organizational skills. A goal -oriented professional motivated to learn , grow and excel in the beauty industry.Delivers exceptional customer service experiences with Meticulous attention to detail and result driven performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Majestic Glass & Mirror
Larchmont, NY
05.2016 - Current
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Monitored inventory levels of office supplies and placed orders as needed.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Coordinated special projects such as company events, workshops or team-building exercises.
- Tracked employee vacation time off requests using specialized software programs.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Utilized computer applications such as Microsoft Office Suite proficiently.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
Customer Service Supervisor
Whole Food Market
Greenwich , CT
09.2008 - 03.2016
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained new customer service representatives on company policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Education
Academy of Skin And Beauty
White Plains, NY08-2024
High School Diploma -
George Washington High School
Manhattan, NY06-2006
Skills
- Skin care Specialist
- Microdermabrasion treatments
- Dermaplaning
- Hydrafacial
- LED Therapy
- Skin rejuvenation
- Waxing techniques
- Ingredient and products knowledge biolements ,skin scrip,face reality
- Excellent team player
- Outstanding client care
- [Software] use
Certification
- Dermaplaning
- Hydrafacial
Timeline
Manager's Assistant
Majestic Glass & Mirror
05.2016 - Current
Customer Service Supervisor
Whole Food Market
09.2008 - 03.2016
Academy of Skin And Beauty
High School Diploma -
George Washington High School
- Dermaplaning
- Hydrafacial
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