Yasniel Moreira
Senior Juvenile Probation Officer
Gainesville,FL
Summary
Experienced Juvenile Probation Officer collaborating with juveniles, families, and external resources to create and execute successful probation strategies. Demonstrated ability to cultivate impactful relationships that yield positive outcomes.
Overview
10
10
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Senior Juvenile Probation Officer
Florida Department of Juvenile Justice
04.2025 - Current
- Managed high caseloads while maintaining quality control standards and meeting critical deadlines.
- Assisted courts in making informed decisions by providing comprehensive written reports and oral testimony during hearings.
- Collaborated with multidisciplinary teams to provide appropriate resources and support for juvenile offenders.
- Facilitated positive behavior change by utilizing evidence-based practices in supervision strategies.
- Ensured compliance with state regulations through regular audits of case files and documentation procedures.
- Participated in ongoing professional development opportunities to stay current on industry trends and emerging issues in juvenile justice.
Juvenile Probation Officer
Florida Department of Juvenile Justice
07.2023 - 04.2025
- Collaborated with multidisciplinary teams to ensure a comprehensive approach in addressing the needs of youth under supervision.
- Evaluated program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Investigated juveniles' activities, school attendance and employment.
Client Service Representative
University of Florida
02.2023 - 06.2023
- Updated records with all interactions and customers transactions.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Met inbound customer needs while maintaining strict performance targets.
- Assisted patients with meeting financial obligations with use of sliding scales.
- Coordinated communication between patients, family members and medical staff.
- Reduced risk and legal liabilities, consistently researching options and implementing recommendations.
- Educated medical staff and patients by developing informational materials.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Taught patients how to use home health equipment.
- Supported patient service needs by coordinating efficient referrals for additional resources.
- Approached and solved problems with initiative and sound judgment.
- Documented, researched and resolved customer service issues.
Patient Consultant
Heart of Florida
06.2022 - 02.2023
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Straightened up waiting room to maintain neat and organized space.
Juvenile Detention Officer
Florida Juvenile Justice System
10.2021 - 02.2022
- Supervision of youth offenders, Monitoring and security checks, report writing/policy training, Intake processing and release, Visitations.
- Contraband checks, Education.
- Implemented defensive tactics and physical restraints to maintain safety and security of Detention facility.
- Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Conducted investigations of crimes committed within prison.
- Performed head counts, checking cells for missing inmates.
- Liaised with school counselors and administrators regarding juvenile.
Patient Consultant
Trulieve
10.2020 - 06.2021
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with patient admissions, discharges and transfers.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Restocked unit frequently with necessary medical supplies.
Security Officer/Specialist
G4s Secure Solutions
02.2020 - 07.2020
- Hospital security duties, monitoring of cameras, elevators and all movement within hospital, answering to calls for assistance and deterring criminal behavior.
- Provided training and support to users for both hardware and software needs.
- Duplicated and backed up data to preserve availability and security in event of data breach.
- Learned about latest security threats from blogs and online publications.
- Analyzed security procedure violations and developed plans to prevent recurrence.
Customer Service Agent
Chewy
10.2019 - 01.2020
- Account processing, customer satisfaction, billing inquiries, order taking, shipping, receiving, payment processing.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Leveraged reference tools and conducted trainings to improve customer service.
Store Associate
United Parcel Service
03.2017 - 01.2018
- Handling large amount of cash, inventory monitoring, retail sales duties, shipping, packaging, office and clerical duties, notarizing.
- Exchanged merchandise for customers and accepted returns.
- Recommended merchandise to customers based on needs and preferences.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Answered telephone to give callers store information and look up order details.
Customer Service Agent
Pizza Hut
09.2015 - 03.2017
- Customer service, pizza making, inventory checks, wing preparation, report writing, customer interactions.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Leveraged reference tools and conducted trainings to improve customer service.
Education
Master of Science - Criminal Justice
Florida State University
Tallahassee, FL 05.2001 - 08.2022
High School Diploma - undefined
Hialeah Miami Lakes Sr High
Miami, FloridaSkills
- Case Management
- Service Coordination
- Complaint Handling
- Inquiry Handling
- Service Question Resolution
- Policy Knowledge
- Clinical Training
- Information Gathering
- Quality Evaluation
- Employee Development
- Hiring
- Training
- Problem Resolution
- Team Building
- Performance Tracking
- Evaluation
- Typing Speed
- Problem-Solving
- Policy Advising
- Worker Supervision
- Patient Evaluation
Courtroom testimony
Substance abuse awareness
Family engagement
Multidisciplinary collaboration
Middle Initial
J
Timeline
Senior Juvenile Probation Officer
Florida Department of Juvenile Justice
04.2025 - Current
Juvenile Probation Officer
Florida Department of Juvenile Justice
07.2023 - 04.2025
Client Service Representative
University of Florida
02.2023 - 06.2023
Patient Consultant
Heart of Florida
06.2022 - 02.2023
Juvenile Detention Officer
Florida Juvenile Justice System
10.2021 - 02.2022
Patient Consultant
Trulieve
10.2020 - 06.2021
Security Officer/Specialist
G4s Secure Solutions
02.2020 - 07.2020
Customer Service Agent
Chewy
10.2019 - 01.2020
Store Associate
United Parcel Service
03.2017 - 01.2018
Customer Service Agent
Pizza Hut
09.2015 - 03.2017
Master of Science - Criminal Justice
Florida State University
05.2001 - 08.2022
High School Diploma - undefined
Hialeah Miami Lakes Sr High