YASON FESEHATSION GEBREGZIABHER

• Ensured seamless integration of hardware, software, networks, printers, scanners through efficient installation and configuration processes.
• Troubleshot system issues related to network connectivity, software installation and configuration, printing.
• Resolved hardware issues including replacing parts as necessary.
• Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
• Configured routers, switches and wireless access points for LANs and WANs.
• Participated in team meetings to discuss project status updates.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Read and understood network printouts to locate facility equipment.
• Installed wiring, cabling and devices to establish, repair and improve network operations.
• Installed, terminated and tested Cat5e, Cat6 and fiber optic cables in accordance with industry standards.
• Climbed ladders, worked from scaffolding and crawled in tight spaces to run cables as needed.
• Utilized a variety of tools such as crimpers, punch down tools, cable testers and multimeters for the purpose of installing and testing cables.
• Tested installed cables using specialized equipment such as continuity testers and optical time domain reflectometers.
• Labeled each cable according to its intended use.
• Organized supplies such as connectors, splices, patch panels and other components required for installation jobs.
• Installed new hardware components, such as routers, switches and hubs, following established procedures.
• Troubleshoot, repair, replace and installs a variety of systems, components and fixtures.
• Performed routine preventative maintenance.
• Performed assignments in accordance with established maintenance and safety rules, regulations and procedures.
• Performed preventive maintenance on equipment to ensure smooth operation.

PROFESSIONAL EXPERIENCE

IT Infrastructure Specialist | CDW (Fortune 500 Technology Solutions Provider)

Project: Major Network Overhaul for Under Armour (NYSE: UAA, Global Athletic Apparel Leader)

Project Overview:

Deployed cutting-edge network infrastructure for Under Armour's corporate facility, supporting the company's $5+ billion annual revenue operations and global digital transformation initiatives.

Key Achievements:

• Orchestrated end-to-end installation of enterprise-grade network infrastructure across 5-floor corporate facility

• Pioneered efficient rack-and-stack methodology, reducing deployment time by 20% for PDUs, UPS systems, batteries, and Cisco switches

• Integral team member in configuring Cisco 9300 series and core switches

• Innovated cable management solutions, resulting in 30% improved airflow and 50% faster troubleshooting

• Developed and implemented a color-coded labeling system for IT assets, increasing system reliability

Technical Expertise:

• Network Architecture: Designed and executed robust network topology spanning multiple MDFs and IDFs

• Fiber Optic Mastery: Proficient in installation and termination of multi-mode and single-mode fiber

• Cisco Ecosystem: Hands-on experience with latest Cisco switch configurations and deployments

• Infrastructure Planning: Collaborated on pre-installation planning for seamless system integration

Network Infrastructure Specialist | Granite Telecommunications

Project: Large-Scale Network Modernization for TJX Companies (Fortune 500 Retail Giant)

Project Scope:

Led critical network upgrades across multiple TJX brands (T.J. Maxx, HomeGoods, Marshalls, HomeSense), enhancing security, connectivity, and resilience for a $50+ billion retail empire.

Key Responsibilities and Achievements:

• Spearheaded comprehensive network overhauls in numerous retail locations

• Executed seamless migrations from legacy systems to state-of-the-art Fortinet security solutions

• Implemented redundant 4G failover systems, significantly improving network reliability and uptime

Technical Implementations:

• Fortigate Firewall Deployment: Replaced outdated firewalls with next-generation Fortigate solutions

• Switch Infrastructure Upgrade: Overhauled network switching (5-6 switches per site)

• Wireless Network Revamp: Deployed and configured new Access Points (APs) across all sites

• Failover System Installation: Implemented dual 4G FortiExtender (FEX) systems

Skills Showcased:

• Advanced networking: Configuring and troubleshooting enterprise-grade network equipment

• Security expertise: In-depth knowledge of firewall systems and network security best practices

• Wireless networking: Designing and optimizing large-scale Wi-Fi deployments

• High-stakes project management: Executing complex technical upgrades in active retail environments

• Multi-site coordination: Managing simultaneous upgrades across various locations and brands

Residential IT Support Specialist

On-Demand Technical Support for Multi-Unit Residential Complexes

Key Responsibilities:

• Provide rapid-response IT support for residential apartment complexes

• Diagnose and resolve a wide range of networking issues, focusing on Wi-Fi connectivity and AP functionality

• Implement solutions balancing technical requirements with resident satisfaction

Technical Expertise:

• Wireless Networking: Troubleshoot and optimize Wi-Fi networks in challenging multi-unit environments

• Access Point Management: Configure, repair, and replace APs for optimal coverage and performance

• Network Diagnostics: Utilize advanced tools to identify and resolve complex connectivity issues

• Customer-Facing IT Support: Communicate technical solutions clearly to non-technical residents

Achievements:

• Maintained an average resolution time per call, exceeding company standards

• Achieved a high first-visit resolution rate, minimizing follow-up visits

• Implemented a proactive maintenance schedule, reducing overall service calls in assigned complexes

CORE COMPETENCIES

• Enterprise Network Infrastructure Deployment

• Cisco and Fortinet Security Solutions

• Fiber Optic and Wireless Networking

• Project Management and Multi-Site Coordination

• Rapid Problem-Solving and Technical Troubleshooting

• Customer Service and Technical Communication

• Developed and implemented strategies for expanding customer base and increasing sales.
• Identified potential customers, established relationships, and negotiated contracts.
• Conducted research on industry trends, competitive landscapes, and customer needs.
• Created presentations to demonstrate the value of products and services to prospective clients.
• Established key performance metrics to measure effectiveness of marketing campaigns.
• Reviewed customer feedback surveys to identify areas for improvement in products or services.
• Built strategic partnerships with vendors and suppliers for better pricing agreements.
• More information can be provided upon request.

• Reviewed and processed customer orders, ensuring accuracy of information.
• Created reports to track order progress and delivery timelines.
• Managed inventory levels, coordinating with warehouse staff to ensure sufficient stock availability.
• Monitored customer accounts for payment discrepancies or overdue invoices.
• Resolved customer inquiries and complaints in a timely manner.
• Coordinated with suppliers to ensure timely shipment of products.
• Maintained detailed records of purchase orders, invoices, shipments, returns.
• Processed refunds and credits for customers as needed.
• Communicated regularly with vendors regarding product availability and pricing changes.
• Provided support to sales team by fulfilling requests for quotes, samples, literature.
• More information can be provided upon request.

• Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
• Maintained up-to-date records of all changes made to technical documents.
• Conducted research to ensure accuracy of information in technical documents.
• Compiled data from various sources into a single document or database format.
• Collaborated with project teams to develop accurate product specifications and user instructions.
• Provided feedback on the development process of new products based on customer requirements.
• Generated reports from databases related to product usage and customer feedback.
• Proofread existing documents for errors in grammar, punctuation, spelling, syntax, formatting.
• Performed quality assurance checks on all documentation material before final publication.
• More information can be provided upon request.

• Greeted and assisted high-level visitors, including company executives, board members, and shareholders.
• Organized executive's schedule by arranging meetings, conferences, teleconferences, and travel.
• Maintained confidential files and records for the Chairman and CEO.
• Drafted correspondence to internal and external parties on behalf of the executive.
• Managed all incoming calls for the executive office in a professional manner.
• Prepared expense reports and tracked departmental budget expenses.
• Monitored daily emails sent to the executive office; responding when appropriate or forwarding to the correct person and department.
• Developed strong working relationships with outside vendors as well as internal departments.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.

• Developed and implemented sales strategies to target potential green bean coffee customers.
• Created and distributed promotional materials to increase brand awareness.
• Monitored customer satisfaction levels through surveys and feedback mechanisms.
• Conducted market research about coffee to understand customer needs and preferences.
• Analyzed competitor activities in the market and identified opportunities for growth.
• Maintained relationships with existing clients by ensuring their needs are met on time.
• Provided regular updates on progress of activities related to sales and marketing operations to senior management.
• Researched emerging technologies in the field of Sales and Marketing and made recommendations for implementation.
• Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
• Spearheaded implementation, execution and growth of business channel partner program.

• Developed and implemented sales strategies that resulted in increased revenue.
• Built strong relationships with clients by providing exceptional customer service.
• Managed accounts to ensure customer satisfaction and account retention.
• Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
• Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
• Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
• Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
• Participated in trade shows, events to promote products, services offered by the organization.
• Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
• Answered customers' questions about product prices, availability, uses and credit terms.
• Wrote, proofed and edited sales proposals and correspondence.
• Determined cost and pricing of proposals and bids.
• Gathered all relevant materials for bid processes and coordinated bidding and contract approval.

• Managed the entire translation process from initial contact with translators to proofreading of final product.
• Coordinated with internal departments on international projects requiring translations.
• Ensured quality control of all translated materials through rigorous review processes.
• Provided technical support to translators regarding software, tools, and systems used in the translation process.
• Tracked project deadlines and communicated progress updates to stakeholders as needed.
• Reviewed translated materials to ensure accuracy and compliance with standards set by client or organization.
• Assisted in the development of language-specific style guides for use by translators.
• Compiled reports detailing performance metrics related to translation projects.
• Collaborated with linguists, interpreters, and other subject matter experts on complex projects.
• Translated client documents between languages.
• Translated important departmental materials.
• Proofread translations to identify and correct punctuation, grammatical and translation errors.
• More information can be provided upon request.