Yassah Jallah
Mount Holly,NJ
Summary
A forward thinking leader who listens, anticipate shifts and build accountability through strategic direction even within unpredictable markets. Confidently deliver concise solutions to all organizational levels. Allow room for collaboration to interchangeably connect quarterly trends with annual growth. Served 8 productive years of experience to deliver operational communications, international relations, and crisis management.
Overview
12
12
years of professional experience
Work History
Senior Officer
Bank of America Merrill Lynch
11.2022 - Current
- Internally promoted by executive management to become risk adverse leader through independent oversight of quality assurance and testing of 13 key indicators within Health Savings Account (HSA) product.
- Collaborate with cross-functional teams during procedure update discussions to ensure consistent messaging and accurate performance.
- Manage relations, include building and maintaining relationships with senior leadership through new discovery of 3 operational risks within HSA product, which escalated for enterprise oversight and influenced organizational changes.
- Develop and implement comprehensive communication strategies to promote and protect company's brand, reputation, and business objectives.
- Implemented and developed operational standards, policies and procedures.
- Produced reports each month outlining key KPI metrics
Operations Officer, Health Savings Account ( HSA)
Bank of America Merrill Lynch
11.2020 - 11.2022
- Served as oversight and operational support which included but not limited to:
- Managed, tracked and communicated results on 40 individual daily projects or work release
- Delivered monthly technology based testing to ensure compliance and standards are adhered
- Communicated bi-monthly with Enterprise Technology Groups to ensure KPI metrics are accurate
- Created and distributed deceased consumer notification, statements, and other communication materials for accurate account review
- Provided strategic counsel to senior leaders and executives on operational issues
- Successfully completed Bank of America Operational Excellence (Mid Senior level) Project Management Certification
- Encouraged to develop and delivered (3) cost based analysis for key initiatives
- Delivered year end results to reduce FTE and scale operational weight without impact to growth
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enforced regulatory and company policy compliance to improve adverse risk
- Analyzed department metrics and performance and reported findings to management
Sr Operation Analyst , Loan Management Account
Bank of America Merrill Lynch
08.2016 - 11.2020
- White glove call service to quickly become recommended by senior management for supervisor lead upon 1 year anniversary
- Managed sales relations, including building and maintaining relationships with key financial advisors and relationship partners
- Led redevelopment and implementation of several comprehensive strategies including introduction to e-document, LMA Letter of Credit communication outreach, and MyMerrill (LMA product awareness) to promote and protect product's brand and objectives
- Served as Subject Matter Expert (SME) for both LMA and International Cayman Letter of Credit platform to deliver $28M in sales and new customers business
- Developed and distributed updated product learning materials , policy enhancement and other communication materials needed for MyMerrill AI chat box
- Properly delegated erroneous communications provided which developed into new training materials for new hire
- Cross trained 7 new hires within 3 years
- Collaborated with 4 cross-functional teams to ensure consistent messaging across all Global Wealth Management channels and platforms
- Provided strategic counsel to senior leaders (VP) and executives on operational improvements to deliver technology enhancements
- Discussed and conveyed direct impact to operational cost for communication initiatives.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
Education
Bachelor of Science - Health Policy and Administrative
The Pennsylvania State University
State College, PAMaster of Science - International Economic Policy
Columbia University in The City of New York
New York, NY2015
Skills
- Strategic Communication and Direction
- Brand Awareness and Collaboration
- Storytelling and Delivery
- Public Relations
- Build Youthful Connections and Mentorship
- Crisis Management
- Concise, Clear and Comprehensive Communication Skills (Verbal and Written)
- Relationship Building Internally plus External Networking
- Social Media Platforms
- Project Management
- Investment Advising
- Cost Base Analysis
Accomplishments
- Achieved completion of Bank of America Operational Excellence 300 certification (Six Sigma PM equivalent) with accuracy and efficiency.
Affiliations
Member, (Leadership, Education, Advocacy and Development, for Women - LEAD)
Member, Black Professional Group (BPG)
Timeline
Senior Officer
Bank of America Merrill Lynch
11.2022 - Current
Operations Officer, Health Savings Account ( HSA)
Bank of America Merrill Lynch
11.2020 - 11.2022
Sr Operation Analyst , Loan Management Account
Bank of America Merrill Lynch
08.2016 - 11.2020
Bachelor of Science - Health Policy and Administrative
The Pennsylvania State University
Master of Science - International Economic Policy
Columbia University in The City of New York
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