Yassen Zarouali
Winter Springs
Summary
Experience in providing quality customer service through efficient and courteous professionalism. Committed to accuracy and excellence using both verbal and written communication, community dialogue, adherence to policies, and team collaboration.
Overview
17
17
years of professional experience
Work History
Quality Management Representative
ADT Security
11.2014 - Current
- Evaluated interactions between associates and customers to assess personnel performance.
- Identified issues, analyzed information and provided solutions to problems.
- Recorded, analyzed, and tracked statistical information.
- Used excellent communication in writing and verbally.
Cleaning Associate
Gary Salyer's Cleaning Service
07.2014 - 11.2014
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Deputy Clerk of the Court
Seminole Clerk Of Court
06.2012 - 09.2013
- Prepared court documents for scanning into the Paperflow system.
- Accurately maintained files in record's warehouse.
- Ensured legibility and preservation of court documents.
- Processed documents for destruction upon retention.
Head Cashier/Book Keeper
The Home Depot Inc
09.2006 - 06.2012
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and apply for Credit.
- Resolved escalated customer disputes with special actions such as discounts.
- Ensured proper accounting and reconciliation of daily transactions.
- Identified errors or financial discrepancies and prepared daily journals for key financial metrics.
Produce Associate
Winn Dixie Supermarket
06.2006 - 09.2006
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Education
Vocational Certificate - Basic Recruit Law Enforcement Academy
Seminole State College of Florida
Sanford, FL04.2014
High School Diploma -
University High Shool
Orlando, FL06.2006
Skills
Volunteered as a Police Explorer 2001 - 2006 , Explorer of year in 2005 ; Volunteered as Community on Patrol Volunteer 2011 - 2013, Volunteer of year 2013
Timeline
Quality Management Representative
ADT Security
11.2014 - Current
Cleaning Associate
Gary Salyer's Cleaning Service
07.2014 - 11.2014
Deputy Clerk of the Court
Seminole Clerk Of Court
06.2012 - 09.2013
Head Cashier/Book Keeper
The Home Depot Inc
09.2006 - 06.2012
Produce Associate
Winn Dixie Supermarket
06.2006 - 09.2006
Vocational Certificate - Basic Recruit Law Enforcement Academy
Seminole State College of Florida
High School Diploma -
University High Shool
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