Yasser Alsayed
Draper,UT
Summary
Technically advanced IT professional, with over 10 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Technical Service Engineer
Pure Storage
Lehi, UT
12.2021 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Provided NAS and SAN software/hardware support, using Unix and Linux CLI.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
Messaging Engineer
Goldman Sachs
Salt Lake City, UT
05.2019 - 12.2021
- Support Azure AD and Microsoft 365 including setup, administration, migration and integration in a hybrid Exchange environment.
- Troubleshoot and fix all email and messaging related issues on the Exchange server using PowerShell scripting.
- Oversee the maintenance, backing up, and securing of mailbox databases, as well as using eDiscovery tools to retrieve data.
- Microsoft SharePoint administration, handling data migration, permissions, and troubleshoot various SharePoint related issues.
- Document standard operating and troubleshooting procedures.
System Administrator
General Dynamics IT
Sandy, UT
11.2016 - 05.2019
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Onsite Support Engineer
Wells Fargo
Salt Lake City, UT
09.2014 - 11.2016
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Set up and administered finance related systems and configurations.
- Configured hardware, devices and software to set up work stations for employees.
Online Support Representative
Shoeta Retail Stores
Kaysville, UT
09.2013 - 09.2014
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Computer Science
The Arab Academy For Science And Technology
Alexandria, Egypt 06.2006 - 10.2010
Skills
Data backups and migration
SAN/NAS expert
Root cause analysis
Planning and Coordination
Customer satisfaction
Team Building
Microsoft 365 environment
Linux
MySQL
VMware
Mac OS
Shell scripting
Risk management
Collaboration
Leadership
Problem solving
Active listening
Timeline
Technical Service Engineer
Pure Storage
12.2021 - Current
Messaging Engineer
Goldman Sachs
05.2019 - 12.2021
System Administrator
General Dynamics IT
11.2016 - 05.2019
Onsite Support Engineer
Wells Fargo
09.2014 - 11.2016
Online Support Representative
Shoeta Retail Stores
09.2013 - 09.2014
Bachelor of Science - Computer Science
The Arab Academy For Science And Technology
06.2006 - 10.2010