Summary
Overview
Work History
Education
Skills
Timeline
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Yasser Alsayed

Yasser Alsayed

Draper,UT

Summary

Technically advanced IT professional, with over 10 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Technical Service Engineer

Pure Storage
Lehi, UT
12.2021 - Current
  • Served as primary point of contact for support relating to owned solutions and products.
  • Provided NAS and SAN software/hardware support, using Unix and Linux CLI.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software.
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.

Messaging Engineer

Goldman Sachs
Salt Lake City, UT
05.2019 - 12.2021
  • Support Azure AD and Microsoft 365 including setup, administration, migration and integration in a hybrid Exchange environment.
  • Troubleshoot and fix all email and messaging related issues on the Exchange server using PowerShell scripting.
  • Oversee the maintenance, backing up, and securing of mailbox databases, as well as using eDiscovery tools to retrieve data.
  • Microsoft SharePoint administration, handling data migration, permissions, and troubleshoot various SharePoint related issues.
  • Document standard operating and troubleshooting procedures.

System Administrator

General Dynamics IT
Sandy, UT
11.2016 - 05.2019
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Onsite Support Engineer

Wells Fargo
Salt Lake City, UT
09.2014 - 11.2016
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Set up and administered finance related systems and configurations.
  • Configured hardware, devices and software to set up work stations for employees.

Online Support Representative

Shoeta Retail Stores
Kaysville, UT
09.2013 - 09.2014
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Bachelor of Science - Computer Science

The Arab Academy For Science And Technology
Alexandria, Egypt
06.2006 - 10.2010

Skills

    Data backups and migration

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Timeline

Technical Service Engineer

Pure Storage
12.2021 - Current

Messaging Engineer

Goldman Sachs
05.2019 - 12.2021

System Administrator

General Dynamics IT
11.2016 - 05.2019

Onsite Support Engineer

Wells Fargo
09.2014 - 11.2016

Online Support Representative

Shoeta Retail Stores
09.2013 - 09.2014

Bachelor of Science - Computer Science

The Arab Academy For Science And Technology
06.2006 - 10.2010

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Yasser Alsayed