Yassia Rivera
Tampa,FL
Summary
A goal-oriented professional with excellent time management and problem-solving skills. A believer in Christ, known for reliability and adaptability, with capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Universal Spine and Joint Specialist
11.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Set up appointments with interested customers according to schedule availability.
Medical Receptionist
Accord Medical Group
04.2022 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Best Medical LLC
02.2021 - 03.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FLNYLA Youth Ministry Certification -
Church of God
Skills
- Effective multitasking
- Teamwork and collaboration
- Customer service
- Phone etiquette
- Microsoft office
- Time management
- Administrative support
- Friendly, positive attitude
- Organizational skills
Certification
- National Youth leaders Association - Youth Ministry Certification Program
- First Aid Certification/CPR
- Healthcare Support Specialist
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Appointment Scheduler
Universal Spine and Joint Specialist
11.2023 - Current
Medical Receptionist
Accord Medical Group
04.2022 - 11.2023
Medical Receptionist
Best Medical LLC
02.2021 - 03.2022
Associate of Arts -
Hillsborough Community College
NYLA Youth Ministry Certification -
Church of God
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