Naiane Neves
Houston
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Caregiver
The Village Of River Oaks
08.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
waitress
Nazif Turkish Grill
06.2012 - 08.2022
- Received frequent customer compliments for going above and beyond normal duties.
- Resolved guest complaints quickly and efficiently.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
- Effectively listened to, understood and clarified guest concerns and issues.
- Operated all kitchen equipment adeptly.
- Maintained high standards of cleanliness and sanitation.
- Folded napkins throughout the day to maintain an adequate supply.
- Served beverages, breads and butter and replenished items as necessary.
- Quickly set up and cleared tables and stocked all service stations.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Waitress
DNR
08.2010 - 06.2012
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
Caregiver, Special Needs
In-Home Senior Care
01.2005 - 01.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
CIERJ High School
2001
Skills
- Incapacitation Care
- Client Relationship and Rapport
- Patient and Compassionate
- Attentive to People
- Personal Care Assistance
- Bathing Support
- Mobility Support
- Special Needs Care
Languages
English, Portuguese, Spanish
Miscellinious
· Authorized to work for any employer
· Start immediately
· Valid driver
license.
Timeline
Caregiver
The Village Of River Oaks
08.2022 - Current
waitress
Nazif Turkish Grill
06.2012 - 08.2022
Waitress
DNR
08.2010 - 06.2012
Caregiver, Special Needs
In-Home Senior Care
01.2005 - 01.2010
High School Diploma -
CIERJ High School
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