Summary
Overview
Work History
Education
Skills
Timeline
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YASSIR HERSI

Auburn,WA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

7
7
years of professional experience

Work History

Data Research Analyst

Amazon
Bellevue, WA
05.2022 - Current
  • Implemented randomized sampling techniques for optimized surveys.
  • Improved data collection methods by designing surveys, polls and other instruments.
  • Used coordination and planning skills to achieve results according to schedule.
  • Manage data collection processes including securing testing materials, handling logistics, training and monitoring participants, and providing daily report outs
  • Own defined projects focused on improving parts of data collection processes
  • Worked closely with engineering and research groups to improve software usability and participant experience

Badge Technician

Amazon
Seattle, WA
01.2020 - 05.2022
  • Experience working with security access control as well as badging applications and/or software (Lenel)
  • Have th ability to multitask, and remain cordial and professional in stressful situations
  • Have excellent phone etiquette and people skills
  • Proactive problem solver
  • While operating under close supervision of the Shift Supervisor, a Badge Technician I is expected to execute on a number of standard operating procedures independently to support corporate employees and affiliates on a regular basis
  • Working within a team of professionals in a fast-paced and complex environment to troubleshoot badging operations
  • Helping corporate employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person through a Walk-Up service

GSOC Operator

Amazon
Seattle, WA
06.2017 - 12.2019
  • · Dispatching and coordinating response to incidents that occur on company premises, or events, using appropriate communication methods
  • · Responses may be to medical emergencies, burglary, fire, or duress alarms and other events or needs
  • · At company's request, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on company property
  • · Scan and monitor system threats and vulnerabilities on servers using Lenel.
  • · Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • · Responded quickly to emergency situations to assess and deflect issues.
  • · Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

IT Field Support Technician/ Jr. Project Manager

Expedia
07.2016 - 03.2017
  • Performed timely and accurate IT tasks related to delivery and collection of IT hardware
  • Responsible for integrating diversities and initiatives as project manager
  • Led team organization, management, and administration to ensure productivity and efficiency
  • Close cooperation with internal divisions to address challenges and problems and find beneficial solutions
  • Led problem resolution activities to get technology incidents and problems resolved
  • Created guidelines and step-by-step strategy to measure success and individual employee results
  • Responded to requests for service with experience and compliance in established time limits
  • Developed/maintained support and process documents for use by all levels of support personnel as well as end-user documentation
  • Identified and solved any problems that affected desktop computer operating systems and troubleshoot routine problems and maintenance of systems

Education

Bachelor of Arts - Economics

University of Washington
Seattle, WA

Associate degree - Liberal Arts And General Studies

Bellevue College
Bellevue, WA
06.2015

Skills

  • TECHNICAL SKILLS

Microsoft Word, (Excel, PowerPoint and Outlook)

Ability to work under pressure, time management and adaptability

HTML, SQL

Access Control Systems: Lenel

Customer service

Dispatching

Decision Making

Analytical and Critical Thinking

Training and Development

Technical Support

Good Judgement

Verbal And Written Communication

Timeline

Data Research Analyst

Amazon
05.2022 - Current

Badge Technician

Amazon
01.2020 - 05.2022

GSOC Operator

Amazon
06.2017 - 12.2019

IT Field Support Technician/ Jr. Project Manager

Expedia
07.2016 - 03.2017

Bachelor of Arts - Economics

University of Washington

Associate degree - Liberal Arts And General Studies

Bellevue College

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YASSIR HERSI