Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yassir Hersi

Kent,USA

Summary

Results-driven professional with extensive experience in IT operations, customer engagement, and data-driven strategy execution. Adept at building relationships with executive stakeholders, qualifying leads, and driving new opportunities through targeted outreach. Proven success in leveraging Salesforce and CRM tools to build pipelines, track metrics, and exceed goals. Skilled communicator with a passion for technology solutions and a strong foundation in cloud services.

Overview

9
9
years of professional experience

Work History

GSOC Operator

Amazon
Seattle, WA
06.2023 - Current
  • Built strong relationships with cross-functional teams to ensure alignment on incident reporting and escalations.
  • Regularly engaged with senior-level stakeholders to understand operational needs and provide clear updates.
  • Streamlined communication processes, enhancing collaboration between technical and business units.

Data Research Analyst

Amazon
Seattle, WA
05.2022 - 06.2023
  • Conducted extensive data research and analysis to support customer-focused initiatives.
  • Partnered with internal teams to identify gaps, build data-driven strategies, and improve efficiency.
  • Created clear reports and dashboards to support leadership decision-making.

Moderator/Data Annotator

Facebook
Redmond, WA
03.2019 - 04.2022
  • Managed high-volume projects requiring detailed research, data validation, and customer insights.
  • Coordinated with multiple departments to ensure seamless project delivery and timely completion.
  • Partnered with security teams to develop streamlined workflows and mitigate operational risks in data processing.
  • Assisted in the preparation of risk assessment materials for third-party audits and external reviews.

Technical Support Analyst

Weyerhaeuser
Seattle, WA
06.2018 - 01.2019
  • Delivered technical solutions to internal clients, ensuring timely problem resolution and customer satisfaction.
  • Collaborated with management teams to analyze user needs and build proactive solutions.
  • Resolved cross-functional user issues while maintaining compliance with IT system policies.
  • Developed documentation to support IT operations audits and training refreshers.

Information Technology Analyst

Starbucks
Seattle, WA
04.2017 - 12.2017
  • Identified IT trends and hardware/software vulnerabilities through structured diagnostics.
  • Logged and escalated security-related issues in enterprise helpdesk platforms.
  • Diagnosed and escalated vulnerabilities impacting internal IT operations and infrastructure.
  • Improved helpdesk triage related to access controls and endpoint security.

IT Field Support Technician/ Jr. Project Manager

Expedia
Bellevue, WA
07.2016 - 03.2017
  • Managed IT infrastructure and first-level incident troubleshooting for high-priority business units.
  • Documented and tracked system issues for audit readiness and compliance purposes.
  • Led response to IT infrastructure incidents and documented findings for security audits.
  • Supported site readiness assessments and vendor coordination for new office deployments.

Education

Bachelor of Arts - Economics

University of Washington-Tacoma Campus
Tacoma, WA
06.2018

Skills

  • IT Sales & Demand Generation
  • Account Prospecting & Lead Qualification
  • Salesforce CRM & Pipeline Management
  • Customer Relationship Building
  • Territory & Account Planning
  • Executive-Level Engagement
  • Microsoft Office Suite (Excel, PowerPoint, Outlook)
  • Strategic Opportunity Research & Analysis
  • High-Volume Prospecting Campaigns
  • Presentation & Negotiation Skills

Timeline

GSOC Operator

Amazon
06.2023 - Current

Data Research Analyst

Amazon
05.2022 - 06.2023

Moderator/Data Annotator

Facebook
03.2019 - 04.2022

Technical Support Analyst

Weyerhaeuser
06.2018 - 01.2019

Information Technology Analyst

Starbucks
04.2017 - 12.2017

IT Field Support Technician/ Jr. Project Manager

Expedia
07.2016 - 03.2017

Bachelor of Arts - Economics

University of Washington-Tacoma Campus

Similar Profiles

CREATE PROFILE