Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yathisa Shinhoster

Alexandria,LA

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

28
28
years of professional experience

Work History

Package Handler

FedEx
Alexandria, LA
08.2024 - Current
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in training new employees on package handling processes.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Complied with federal, state, and company regulations regarding package handling.
  • Communicated effectively with supervisors regarding any logistical issues.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Conducted package inspections for damage and reported discrepancies to supervisor.

Commercial Janitorial Manager

Janitress Cleaning & Staffing, LLC
Alexandria , LA
12.2022 - Current
  • Developed and implemented janitorial policies and procedures.
  • Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
  • Ensured all janitorial equipment is maintained and in working order.
  • Managed the daily scheduling of janitors to ensure adequate coverage for all areas needing cleaning services.
  • Supervised a team of custodians to ensure tasks were completed efficiently and effectively.
  • Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
  • Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
  • Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
  • Monitored supply levels and placed orders as necessary for replenishment of cleaning materials.
  • Assessed areas requiring additional attention or specialized service needs such as carpet shampooing or window washing.
  • Ensured compliance with applicable laws, regulations, safety standards, health codes.
  • Implemented cost-saving measures whenever possible without compromising the quality of services offered.
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Remained calm and professional in stressful circumstances.

  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Proposed or approved modifications to project plans.

Operations Manager

Shinhoster Logistics LLC
Alexandria, Louisiana
07.2020 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Enforced federal, state, local and company rules for safety and operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Salon Owner/Operator

Luv & Locs by Tee Fulltime
Alexandria, LA
01.2008 - Current
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Delegated work to staff, setting priorities and goals.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed service packages for customers seeking a variety of treatments.
  • Interviewed, trained and supervised employees.
  • Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Inspected workstations regularly to ensure they are clean and organized.
  • Conducted regular meetings with staff members to discuss performance goals.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Organized and scheduled appointments for clients using software systems.
  • Ordered supplies and equipment needed for daily operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Nursing Manager

Eunique Medical Staffing, LLC Fulltime
Alexandria, LA
02.2012 - 09.2016
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Ensured that all regulatory requirements were met or exceeded by the nursing staff.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Provided leadership support for the recruitment, selection, orientation, evaluation and discipline of nursing staff.
  • Performed personnel interviewing, hiring, disciplinary actions and dismissals.
  • Maintained up-to-date knowledge of current trends in the field of nursing.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Collaborated with other healthcare professionals regarding patient care plans.
  • Developed and maintained nursing policies and procedures.
  • Monitored staff performance and provided coaching and formal counseling to staff.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained filing system for records, correspondence and other documents.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Supervised staff members, organized schedules and delegated tasks.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed staffing levels to meet operational needs and budget requirements.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Office Manager

RPA Staffing
Houston, Texas
03.2002 - 09.2002
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Kiosk Manager

Wireless Retail Inc
Alexandria , LA
04.2000 - 08.2001
  • Ensured kiosks were stocked with merchandise and promotional materials.
  • Trained new staff on operating procedures, safety protocols, and customer service standards.
  • Resolved customer inquiries in a timely manner.
  • Developed strategies to increase sales volume at each kiosk location.
  • Evaluated existing operations and implemented process improvements as needed.
  • Assisted customers with product selection, payment processing, and troubleshooting issues.
  • Reviewed daily reports to monitor performance metrics across multiple locations.
  • Managed scheduling for all staff members assigned to the kiosks team.
  • Participated in weekly meetings with senior management to discuss progress against key objectives.
  • Provided ongoing coaching and mentorship for junior staff members.
  • Investigated any reported incidents or complaints from customers related to their experience at the kiosks.
  • Fostered positive working relationships with business leaders, vendors and customers.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Protected inventory using established security techniques.
  • Provided technical support for staff when boutique registers or computers were not functioning.
  • Scheduled employee work shifts and communicated about sick days and vacation .
  • Recruited and hired sales-minded employees to promote boutique's culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Implemented campaigns and promotions to help with developing goods and services.

Shift Leader

Little Caesars Pizza
Pineville , LA
08.1996 - 06.1997
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Supervised team of 8 during daily shifts, ensuring efficient operation and customer satisfaction.

  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Education

High School Diploma -

Alexandria Senior High School
Alexandria, LA
05-1996

Some College (No Degree) - Nursing BSN

Louisiana College
Pineville, LA

Some College (No Degree) - Nursing BSN

LSU
Alexandria, LA

Some College (No Degree) - LPN

Louisiana Technical College
Alexandria, LA

Skills

  • Sales background
  • Project planning and development
  • Contract review and recommendations
  • Negotiation
  • Schedule oversight
  • Market research, forecasting, and analysis
  • Purchasing and procurement
  • Project management abilities
  • Troubleshooting and problem solving
  • Policies and procedures implementation
  • Marketing
  • Performance monitoring
  • High-pressure environments
  • Financial and cash flow analyses
  • Goal attainment
  • Employee relations and conflict resolution
  • Delegation
  • Work flow planning
  • Quality controls
  • Policy optimization
  • Multitasking Abilities
  • Business Development
  • Customer Service
  • Budgeting and cost control

References

References available upon request.

Timeline

Package Handler

FedEx
08.2024 - Current

Commercial Janitorial Manager

Janitress Cleaning & Staffing, LLC
12.2022 - Current

Operations Manager

Shinhoster Logistics LLC
07.2020 - Current

Nursing Manager

Eunique Medical Staffing, LLC Fulltime
02.2012 - 09.2016

Salon Owner/Operator

Luv & Locs by Tee Fulltime
01.2008 - Current

Office Manager

RPA Staffing
03.2002 - 09.2002

Kiosk Manager

Wireless Retail Inc
04.2000 - 08.2001

Shift Leader

Little Caesars Pizza
08.1996 - 06.1997

High School Diploma -

Alexandria Senior High School

Some College (No Degree) - Nursing BSN

Louisiana College

Some College (No Degree) - Nursing BSN

LSU

Some College (No Degree) - LPN

Louisiana Technical College

Similar Profiles

CREATE PROFILE
Yathisa Shinhoster