Yathzary Villa
Anaheim,CA
Summary
Goal-oriented manager with distinguished experience in Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Sales Manager
Avila Real Estate
04.2022 - Current
- Manage revenue models, process flows, operations support and customer engagement strategies.
- Coach and council sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Enhance profitability by developing pipelines utilizing marketing and sales strategies.
- Align company goals with customer outcomes and increase satisfaction by automating contact management systems.
- Build relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Collections Specialist
Western Dental
01.2013 - 12.2021
- Developed and documented collection procedures and policies to comply with government regulations.
- Responded to customer inquiries and provided detailed account information.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
Customer Service Representative
Sears
08.2007 - 06.2011
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Promoted available products and services to customers during service, account management, and order calls.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science - Paralegal Studies
Santa Ana College
Santa Ana, CA06.2015
Skills
- Market Research
- CRM Software
- Business Development and Planning
- Sales Process
- Verbal and Written Communication
- Time Management
- Sales Expertise
- Goals and Performance
- Excellent Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Avila Real Estate
04.2022 - Current
Collections Specialist
Western Dental
01.2013 - 12.2021
Customer Service Representative
Sears
08.2007 - 06.2011
Associate of Science - Paralegal Studies
Santa Ana College
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