Yato Segun
Lorain,OH
Overview
24
24
years of professional experience
Work History
Administrative Specialist
Vantage Aging
Elyria, OH
11.2021 - Current
Security
Cavaliers Holding
Cleveland, OH
10.2022 - 02.2024
- Enhanced client safety by conducting thorough security and implementing tailored security protocols.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Catastrophe Management Solutions (CMS)
Hudson, OH
01.2012 - 12.2013
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Followed appropriate procedures and protocol, while completing calls in a timely manner.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
Human Services Practicum
Salvation Army
Elyria, OH
01.2018 - 12.2018
- Interviewed and assessed new clients and completed intake.
- Organized files, managed a caseload, and developed creative solutions to meet individual client needs.
- Adhered to professional ethics while upholding confidentiality.
- Facilitated group activities.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Mentor
Big Brothers and Big Sisters
Lorain County, OH
01.2009 - Current
- Serve as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Promote positive relationships between mentees, other peers and adults to encourage connection.
- Build trust through sharing personal life experiences and managing challenging behaviors.
- Coordinate with other professionals involved in the mentoring process to ensure seamless support for each participant's journey toward success.
Prison Project Coordinator
NAACP
Lorain, OH
01.2002 - Current
- Provide group and individual coaching.
- Monitor success of individual programs and the individuals involved.
- Provide guidance and support, whilst actively promoting growth mindset amongst inmates through continuous encouragement of personal development.
- Identify and cultivate relationships with society, courts, probation officers, non-profits, and employers to support successful re-entry post-release.
Timeline
Security
Cavaliers Holding
10.2022 - 02.2024
Administrative Specialist
Vantage Aging
11.2021 - Current
Human Services Practicum
Salvation Army
01.2018 - 12.2018
Customer Service Representative
Catastrophe Management Solutions (CMS)
01.2012 - 12.2013
Mentor
Big Brothers and Big Sisters
01.2009 - Current
Prison Project Coordinator
NAACP
01.2002 - Current