Yatoria Rucker
Auburn,AL
Summary
Dynamic Technical Recruiter with a comprehensive understanding of recruitment processes and innovative talent acquisition strategies, consistently delivering top-tier technical talent in high-pressure environments. Expertise in utilizing Applicant Tracking Systems (ATS) and leveraging social media to enhance candidate engagement and streamline the hiring process. Recognized for a proactive approach in identifying and attracting exceptional candidates, contributing to the success of diverse teams. Committed to fostering strong relationships with clients and candidates to ensure optimal placement outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Recruiter
Apex Systems
04.2022 - Current
- Streamlined candidate sourcing through advanced Boolean search techniques across multiple platforms.
- Enhanced recruitment processes by implementing an applicant tracking system to improve efficiency.
- Conducted in-depth interviews to assess technical skills and cultural fit of candidates for various roles.
- Collaborated with hiring managers to define job requirements and develop targeted recruitment strategies.
- Implemented Applicant Tracking System (ATS) to streamline workflow and improve data management.
- Analyzed exit interview data to identify trends and areas for improvement in employee satisfaction and retention.
- Streamlined recruitment processes, leading to significant reduction in time-to-hire across all departments.
- Sourced and selected applicants for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted thorough candidate screening to ensure optimal fit for both clients and candidates, minimizing turnover rates.
- Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
- Onboarded new hires and set up training.
- Interviewed candidates using different interview methods and approaches.
- Leveraged AI tools and platforms to optimize workflows and enhance productivity
- Developed comprehensive onboarding program for technical roles, improving new hire productivity and integration.
- Conducted regular follow-ups with new hires to assess job satisfaction and retention rates, adjusting recruitment practices accordingly.
- Enhanced recruitment strategies by incorporating data analytics, leading to more informed decision-making.
- Leveraged social media platforms for talent acquisition, expanding reach to broader pool of candidates.
- Created talent pool database for critical positions, reducing time required to fill urgent vacancies.
- Administered employee benefits programs and assisted with open enrollment.
- Completed human resource operational requirements by scheduling and assigning employees.
- Managed approximately 30 incoming calls, emails, and faxes per day from potential hires.
Inventory Tech Specialist
Tera Tech
05.2021 - 11.2021
- Analytical and interpersonal skills assisted in maintaining office procedures and processes.
- Managed inventory controls utilizing agency proprietary inventory control software.
- Maintained physical security and digital controls of pending orders, and accountability status at all times which led to minimal equipment and supplies lost.
- Maintained surplus damages, theft, maintenance reports, and memory upgrades reports to assist in detailed accountability.
- Utilized agency records keeping software to maintain inventory records and prepare monthly, quarterly, and yearly reports as required.
- Received, accepted, inventoried, incoming controlled items, special orders and supplies using bar-code system.
- Vast experience warehouse logistics material handling and supply distribution.
- Background and knowledge in end-to-end supply chain management from cradle to grave.
- Ability to adapt and utilize system software to generate packaging and shipping labels to support shipping and distribution.
- Conducted troubleshooting sessions, resolving complex technical issues efficiently.
- Analyzed system performance data to identify areas for operational improvement.
- Led technical support initiatives to enhance system efficiency and user satisfaction.
Advisor I- Customer Service
Concentrix Services US Inc.
09.2020 - 03.2021
- Provided tier-1 technical support services to end users, including mobile device troubleshooting and mobile device activations.
- Provided customer service support and resolution of routine problems with inbound calls and outbound calls with zero complaints of service.
- Maintained quality customer service on all inbound and outbound customer interactions, using support center tools and T-Mobile's mobile knowledge base.
- Facilitated mobility carrier interactions on behalf of client end users.
- Collaborated with multiple IT departments such as tier-2 technical support and client coordination office to ensure issues are resolved at the lowest level possible and as soon as possible.
- Worked with close supervision and clearly defined procedures.
- Leadership recognized my acquired level of knowledge in managed mobility services that exceeded customer expectations.
- Developed knowledge and training through a company training process on how to efficiently resolve customers' smartphone issues which allowed me to educate customers via various company tools and the internet.
- Used company strict adherence guidelines to monitor while on calls and resolving customer concerns to prevent violations and complaints.
Dispatcher Supervisor
Groome Transportation
03.2017 - 03.2020
- Ensured adherence to safety rules that prevented injuries and workforce shortages.
- Supervised and resolved customer complaints by answering customers' questions regarding policies and procedures.
- Provided employees with guidance in handling difficult and or complex problems that prevented escalated complaints or disputes.
- Established direct communication with clients to ensure accurate pick up and drop off locations at local airports.
- Established trust and confidence by being proficient and consistently meeting and exceeding required expectations.
- Operations Officer: Supervised the work of office personnel, ensured correct administrative forms, validated personnel actions to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Implemented corporate and departmental policies, procedures, and service standards to ensure they're in conjunction with management.
- Discussed job performance problems with employees to identify causes and issues in order to work on resolutions to resolving problems to ensure a consistent and strong workforce.
- Developed and supervised a daily schedule for drivers and dispatchers to ensure accurate and timely deliveries.
- Provided training and or instructed employees in job duties and company policies to ensure they were well equipped to be successful.
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel actions as required.
- Reviewed production, payroll, and shipping reports to verify accuracy, monitor work activities, and evaluate performance.
- Managed daily dispatch operations, ensuring timely and efficient transportation services.
- Trained and mentored new dispatch staff, promoting best practices in service delivery.
- Coordinated communication between drivers, clients, and management to resolve issues promptly.
- Oversaw scheduling and routing of vehicles, optimizing resource allocation for peak performance.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Bachelor of Science - Computer Science
Auburn University At Montgomery
Montgomery, AL07-2018
Skills
- Major computer systems and applications
- HTML, CSS, and JavaScript
- Recruitment analytics
- Proficient in technical talent sourcing
- Networking
- Resume screening
- Onboarding process
- Candidate screening
- Applicant tracking systems
- Proficient in virtual interviewing techniques
- Recruitment
- Interviewing
- Technical communication
- Talent assessment
- Records management
- Superb leadership skills
- Job board posting
- Certified in web application technologies
Certification
- Information Technology Applications Certifications: HTML, CSS, JAVASCRIPT, EDITOR
Continuous Education
Information Technology Applications Certifications: HTML, CSS, JAVASCRIPT, EDITOR
Timeline
Technical Recruiter
Apex Systems
04.2022 - Current
Inventory Tech Specialist
Tera Tech
05.2021 - 11.2021
Advisor I- Customer Service
Concentrix Services US Inc.
09.2020 - 03.2021
Dispatcher Supervisor
Groome Transportation
03.2017 - 03.2020
Bachelor of Science - Computer Science
Auburn University At Montgomery