Amir Stevens
Valley Stream,NY
Summary
Dynamic Benefits Specialist Case Manager at NYC Department of Human Resources Administration with a proven track record in client management and community engagement. Expert in fostering youth development through coaching and mentorship, while leveraging strong communication skills and Microsoft Office proficiency to enhance service delivery and program coordination.
Overview
3
3
years of professional experience
Work History
Benefits Specialist Case Manager
NYC Department of Human Resources Administration
New York, NY
08.2024 - Current
- Provide guidance and support to diverse clients navigating public assistance programs.
- Conduct in-depth interviews to assess needs, set goals, and coordinate services.
- Refer individuals to employment, education, and wellness opportunities.
- Maintain detailed and confidential case records while ensuring timely service delivery.
- Strengthened interpersonal communication skills applicable to client- and athlete-facing roles.
Community-Based Volunteer
Youth Sports Coach
Brooklyn, NY
01.2022 - Current
- Coach and mentor a youth basketball team in the local community.
- Design and lead practices focused on teamwork, discipline, and player development.
- Organize games and scrimmages, fostering a positive and inclusive environment.
- Act as a role model and advocate for holistic youth wellness and growth.
Lead Youth Advocate
Tomorrow’s Leaders NYC
Queens, NY
01.2024 - 08.2024
- Mentored youth in academic and personal development at Brooklyn partner schools.
- Supported students through one-on-one check-ins, workshops, and group sessions.
- Facilitated logistics for field trips and extracurricular activities.
- Promoted a safe and supportive space for young leaders to grow.
Sales & Service Expert
24 Hour Fitness
Valley Stream, NY
05.2023 - 10.2023
- Delivered personalized guest experiences focused on fitness and wellness goals.
- Led facility tours and member onboarding.
- Reinforced core principles of health, performance, and recovery.
Education
Bachelor of Science - Mass Communication
Lincoln University College
Lincoln University, PAAssociate of Applied Science - Business Management, Business Marketing
Cayuga Community College
Garden City, NYSkills
- Youth coaching and mentorship
- Sports program coordination
- Team leadership and motivation
- Community engagement
- Event planning and logistics
- Client and case management
- Social media and promotion
- Microsoft Office Suite
- Strong communication and interpersonal skills
Additional Information
Committed to empowering youth through athletic programming., Experienced in using sports and advocacy to drive positive change., Fluent in social media outreach and community-based communication.
References
References available upon request.
Timeline
Benefits Specialist Case Manager
NYC Department of Human Resources Administration
08.2024 - Current
Lead Youth Advocate
Tomorrow’s Leaders NYC
01.2024 - 08.2024
Sales & Service Expert
24 Hour Fitness
05.2023 - 10.2023
Community-Based Volunteer
Youth Sports Coach
01.2022 - Current
Bachelor of Science - Mass Communication
Lincoln University College
Associate of Applied Science - Business Management, Business Marketing
Cayuga Community College
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