Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Yatsiry Lorenzo Perez

Sanford,NC

Summary

Dedicated and reliable professional with experience in fast food, grocery, and manufacturing environment. Proven leadership skills as a former manager at Bojangles and Team Lead at Pentair Water Pool and Spa, where responsibilities included completing production logs, entering reports through computer system, and utilizing Microsoft Cloud to maintain accurate records and communicate with team leaders from different department. Also with strong background in customer service, cash handling, and payment processing. Known for providing excellent customer experience through friendly and efficient service. Bilingual in English and Spanish, with the ability to communicate effectively with diverse customers and team member. A motivated worker who thrives in fast-paced settings and takes pride in maintaining a positive and productive work atmosphere.

Overview

3
3
years of professional experience

Work History

Manager

Bojangles' Famous Chicken 'n Biscuits
01.2023 - 11.2023
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw inventory management, including ordering and stock control processes.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Manufacturing Operator

Caterpillar
09.2022 - 11.2022
  • Operated and maintained production machines to ensure efficient output of goods.
  • Managed workstation organization and cleanliness according to company standards.
  • Communicated regularly with supervisors regarding machine operations and production goals.
  • Followed safety protocols when handling hazardous materials or operating dangerous equipment.
  • Utilized hand tools, such as calipers, micrometers, wrenches, drills., to assemble products.
  • Reported any defective parts or materials immediately to supervisor.
  • Cleaned equipment and work area before, during, and after shift to promote sanitation.
  • Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
  • Reported damaged and defective products to supervisor.

Production Coordinator

Pentair Water Pool & Spa
05.2021 - 07.2022
  • Demonstrated excellent problem solving abilities when faced with challenges or unexpected changes.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Organized and maintained physical and digital files related to production processes.
  • Scheduled and coordinated flow of work, tracking between departments of manufacturing to expedite production.
  • Completed daily production logs, evaluating production results corresponding to production and quality standards.
  • Calculated figures, such as required amounts of labor and materials, manufacturing costs, and wages, using pricing schedules, adding machines, calculators, and computers.
  • Trained new employees regarding machine operation and safety guidelines.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Followed safety protocols to maintain safe working environment.

Online Personal Shopper

Lowe's Food
10.2020 - 04.2021
  • Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Managed returns and exchanges efficiently according to company policies and procedures.
  • Trained new employees on operational procedures and best practices for online shopping services.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Participated in team meetings and staff training sessions.
  • Communicated well with clients in writing, by phone and in person.
  • Created unique customer experiences, providing excellent service and attention to needs.

Cashier

Piggly Wiggly
06.2020 - 08.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Assisted customers with locating items throughout the store when needed.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Lee County High School
Sanford, NC
06.2021

Skills

  • Bilingual
  • Customer Service
  • Fast-Paced Environment
  • Quality Control
  • Positive Attitude
  • Quick Learner
  • Production Reporting
  • Decision Making
  • Problem Solving
  • Time Management
  • Relationship Building
  • Excellent Communication
  • Active Listening
  • Teamwork and Collaboration
  • Attention to detail
  • Organizational skills
  • Machine Operation
  • First Aid Training
  • Packaging and Labeling
  • 5S principles
  • Sanitation Standards
  • Cash Handling
  • Payment Processing
  • Customer Assistance
  • Workplace Safety
  • Team Leadership

LANGUAGES

Spanish Bilingual
English Bilingual

Timeline

Manager

Bojangles' Famous Chicken 'n Biscuits
01.2023 - 11.2023

Manufacturing Operator

Caterpillar
09.2022 - 11.2022

Production Coordinator

Pentair Water Pool & Spa
05.2021 - 07.2022

Online Personal Shopper

Lowe's Food
10.2020 - 04.2021

Cashier

Piggly Wiggly
06.2020 - 08.2020

High School Diploma -

Lee County High School

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