Yatzarit Sosa
Newark,NJ
Summary
- Friendly and customer-focused server with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of a team. Works well in a fast-paced, high-volume environment.
- Hardworking and reliable receptionist focused on going above and beyond to support the team and serve customers. Trained in computer software and offering top-notch Microsoft abilities. Motivated to continue to learn and grow as a professional.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Owner/Management Trainee
Chavelitas LLC
Newark, Nj
06.2025 - Current
- Managed daily operations of Chavelitas LLC to ensure smooth workflow.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, tracking supplies and coordinating procurement processes.
- Established relationships with vendors to negotiate favorable terms and conditions.
- Created budgets and monitored financial performance for business sustainability.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
Front Desk Receptionist
Fairfield Inn Marriott
Newark, Nj
07.2023 - 04.2025
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed phone inquiries and provided information about room availability.
- Coordinated check-ins and check-outs for a smooth guest experience.
- Night audit skills
- Handled reservations using the property management system effectively.
Front Desk Receptionist
Springhill Suites By Marriott
Newark, Nj
10.2023 - 01.2024
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed phone inquiries and provided information about room availability.
- Coordinated check-ins and check-outs for a smooth guest experience.
- Collaborated with housekeeping to ensure room readiness for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Banquet Server
Pleasantdale Chateau
West Orange, USA
08.2021 - 08.2023
- Preparing and organizing the ballroom and other aspects for the event to run smoothly and 100% accurately to contract
- Trained employees on daily procedures and routines that needed to be done
- Quickly addressed and resolved customer concerns, working with management to solve advanced issues
- Personal appearance clean and professional to uphold strict company requirements
- Assisted in coordinating event logistics with team members.
- Responded promptly to guest inquiries and requests during service.
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
Newark, USA
10.2018 - 06.2021
- Prepared meeting spaces, organized supporting materials, and secured services such as catering for longer conferences
- Maintained and replenished petty cash and checks
- Answered a heavy volume of phone calls and handled high-traffic lobby area.
- Connected with customers online and over the phone to answer questions, conduct follow-ups, and confirm appointments
- Prepared documents, and correspondence, and processed transactions to facilitate customer service and support efforts
Education
High School Diploma -
University High School
Newark, NJSkills
- Spanish (Native) / Bilingual (English)
- Proficient in Microsoft Office (Excel, Word, Powerpoint, Access)
- Hotel service and Hospitality
- Public Speaking
- Equipment management
- Inventory management
- Customer engagement
- Team building
- Marketing
- Team leadership
- Sales management
- Small business operations
- Sales oversight
Timeline
Owner/Management Trainee
Chavelitas LLC
06.2025 - Current
Front Desk Receptionist
Springhill Suites By Marriott
10.2023 - 01.2024
Front Desk Receptionist
Fairfield Inn Marriott
07.2023 - 04.2025
Banquet Server
Pleasantdale Chateau
08.2021 - 08.2023
Front Desk Receptionist
Fairfield Inn & Suites by Marriott
10.2018 - 06.2021
High School Diploma -
University High School