YATZELIS SCARLETH CORRO SANCHEZ
North Miami,FL
Summary
Energetic candidate with exceptional experience-enhancing customer experiences in foodservice sitting. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Hostess
Kimpton Hotels & Restaurants
06.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Server Assistant
Kimpton Hotels & Restaurants
01.2021 - 06.2022
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Server Assistant
Sagamore Hotel
09.2019 - 04.2020
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Greeted customers warmly to provide exceptional customer service.
Housekeeping Supervisor
SHORECLUB HOTEL
07.2018 - 09.2019
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeper
SHORECLUB HOTEL
03.2018 - 07.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
SANTO DOMINGO DE GUZMAN
VENEZUELA07.2014
Skills
- Guest Experience Management
- Mobile Order Management
- Customer Service
- Food Preparation and Safety
- Billing and Payment Processing
- Hospitality Environments
- Guest Relations
- Managing Multiple Tasks
- Hospitality Management
- Event Preparation
- POS Transactions
- Concierge Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Hostess
Kimpton Hotels & Restaurants
06.2022 - Current
Server Assistant
Kimpton Hotels & Restaurants
01.2021 - 06.2022
Server Assistant
Sagamore Hotel
09.2019 - 04.2020
Housekeeping Supervisor
SHORECLUB HOTEL
07.2018 - 09.2019
Housekeeper
SHORECLUB HOTEL
03.2018 - 07.2018
High School Diploma -
SANTO DOMINGO DE GUZMAN
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