Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Affiliations
Languages
Certification
References
Timeline
Hi, I’m

Yatziry Gonzalez

Customer Success Manager
El Paso,TX
Yatziry Gonzalez

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

15
years of professional experience
1
Certification

Work History

Roambee Corporation
Santa Clara, California

SENIOR CUSTOMER SUCCESS MANAGER
07.2019 - 08.2024

Job overview

  • Management and execution of IoT projects in NORAM and LATAM
  • Responsible of QBRS, F2F meetings and customer events to educate and guide customers in IoT products and services
  • Act as Storyteller of the Product and Services of Roambe
  • Responsible for the Customer Journey in LATAM (onboarding, training, and provide Technical guidance of IoT projects)
  • OKRS champion in LATAM (Provide internal support of the methodology)
  • Responsible for Renewals and upsells
  • Responsible to manage the CSAT, NPS, CES Reports in LATAM
  • Responsible for the customer centricity program across the company
  • Responsible for the customer success strategy developing best practices to improve customer satisfaction avoiding churn.

Europartners
Puebla, México

LOGISITCS DEVELOPER NAFTA
03.2019 - 07.2019

Job overview

  • Management, planning and execution of land exports and imports from Mexico to United States and Canada
  • Documentary collections, and letters of credit
  • Documents and procedures with Embassy and Customs.

Clariant
Puebla, México

CUSTOMER SERVICE MANAGER
01.2013 - 01.2018

Job overview

  • Responsible for developing customer relationships that promote retention and loyalty
  • Responsible of customer advocacy working closely with customers to ensure they are satisfied with the services
  • Coordination and monitoring of the Supply Chain plan
  • Management of new products and developments
  • Customer master data in SAP and materials.

Corporativo Mister Tenis
Puebla, México

SENIOR BUYER
01.2012 - 01.2013

Job overview

  • Performance markers suppliers
  • Negotiation of contracts and agreements for product supply
  • Responsible for suppliers evaluation to improve service and budget.

AV Prestige Puebla
Puebla, México

SALES AND LOGISITCS MANAGER
01.2010 - 01.2012

Job overview

  • Improvement and cost reduction of audio and automation equipment imported from Asia, Europe and the United States
  • Website development, newsletters and implementation of E-commerce, the project increase the sales by 40% annually
  • Responsible of sales campaigns, Trades shows and company exhibitions
  • Responsible of training and support the customers with the software.

Education

Universidad Madero

Bachelor of International Trade, International Logistics Specialist
01.2011

University Overview

MIT Massachusetts Institute of Technology

Micromaster of Supply Chain Analytics

University Overview

Skills

  • Software Implementation
  • Relationship Management
  • Email campaigns
  • Customer Segmentation
  • Customer Advocacy
  • Customer Satisfaction

Personal Information

Personal Information

Age: 34 years

Hobbies and Interests

Hobbies and Interests
  • I love to spend time with my family and friends
  • Always looking for an opportunity to travel and learn new things
  • Coffee lover
  • Coolest mom of 2

Affiliations

Affiliations

I love to learn new languages, passionate of coffee and love to travel.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

Leading without formal authority (2018) Clariant Mex.

El Arte de hablar en Público (2018) Alter Ego, Puebla, México.

Liderazgo de alto rendimiento(2018) Azamar, Puebla México.

Six- Sigma Yellow Belt (2015) Clariant Mexico.

International Business diploma (2012) BUAP, Mexico.

International Business Course (2009) Global Village, Toronto

Canada

References

References
References available upon request.

Timeline

SENIOR CUSTOMER SUCCESS MANAGER
Roambee Corporation
07.2019 - 08.2024
LOGISITCS DEVELOPER NAFTA
Europartners
03.2019 - 07.2019
CUSTOMER SERVICE MANAGER
Clariant
01.2013 - 01.2018
SENIOR BUYER
Corporativo Mister Tenis
01.2012 - 01.2013
SALES AND LOGISITCS MANAGER
AV Prestige Puebla
01.2010 - 01.2012
Universidad Madero
Bachelor of International Trade, International Logistics Specialist
MIT Massachusetts Institute of Technology
Micromaster of Supply Chain Analytics
Yatziry GonzalezCustomer Success Manager