Yaunice Tillery
Brooklyn,NY
Summary
Dynamic and reliable professional with a strong work ethic, experienced as an Instacart Shopper, consistently achieving high customer satisfaction. Proficient in mobile app usage and product picking, I excel in fast-paced environments, ensuring timely and efficient service while enhancing customer experiences. Committed to maintaining high standards of service and safety.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success. Interesting Hostess with [Number] years of experience. Expert in [Type] restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at [Skill] with training in [Type] technology. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
15
15
years of professional experience
Work History
Instacart Shopper
Instacart
01.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Cashier/Personal Shopper
Food Lion
06.2023 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hostess
Gardners 301
01.2021 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
Restaurant Hostess
Humble Knuckles
04.2019 - 11.2020
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen staff to ensure timely food service during peak hours.
- Trained new hostesses on restaurant protocols and customer service standards.
- Monitored dining area for cleanliness and ambiance, ensuring a welcoming environment.
- Assisted in coordinating special events, enhancing overall guest engagement.
- Handled guest inquiries and concerns effectively to maintain satisfaction levels.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Package Handler/Delivery Assistant
UPS
10.2016 - 09.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Delivered packages to customers.
Restaurant Hostess
Boulder Creek Steakhouse
06.2014 - 02.2016
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Managed reservation system to optimize table turnover and guest flow.
- Answered phone calls to take orders, give information and document reservations.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Home Health Aide
MJHS
03.2013 - 12.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Cabin Crew Member
DGS Delta Global Services
06.2011 - 04.2013
- Cleaned the planes seats and floors
- Worked with a crew to clean the aircrafts bathrooms
- Cleaned the cabin dock
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
Education
Associate of Science in Allied Health Science - Healthcare
South University Savannah
GA06-2025
GED -
Brownsville Adult Learning Center
Brooklyn, NY01-2020
Skills
- Mobile app proficiency
- Reading comprehension
- Strong work ethic
- Product picking
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Cashier/Personal Shopper
Food Lion
06.2023 - 02.2025
Hostess
Gardners 301
01.2021 - 04.2023
Instacart Shopper
Instacart
01.2020 - Current
Restaurant Hostess
Humble Knuckles
04.2019 - 11.2020
Package Handler/Delivery Assistant
UPS
10.2016 - 09.2019
Restaurant Hostess
Boulder Creek Steakhouse
06.2014 - 02.2016
Home Health Aide
MJHS
03.2013 - 12.2015
Cabin Crew Member
DGS Delta Global Services
06.2011 - 04.2013
Associate of Science in Allied Health Science - Healthcare
South University Savannah
GED -
Brownsville Adult Learning Center