Yavett Gilbert
Kyle,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Agilent Technologies
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Order placements
- Chat experience
Medical A
Greater Austin Pain Center
10.2018 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Blood draw
- IV placements
Medical Assistant
Pain Specialists Of Austin
03.2016 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled procedures
Education
Associate of Science - Medical Assistant Program
Everest Institute
Austin, TX09-2013
High School Diploma -
Lancaster High
Lancaster, CA06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Scheduling
- Microsoft outlook
- Call center operations
- Product knowledge
- Paperwork processing
- Order processing
Timeline
Customer Service Representative
Agilent Technologies
10.2021 - Current
Medical A
Greater Austin Pain Center
10.2018 - 10.2021
Medical Assistant
Pain Specialists Of Austin
03.2016 - 02.2018
Associate of Science - Medical Assistant Program
Everest Institute
High School Diploma -
Lancaster High
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