To obtain a position within an exciting and competitive company where I can utilize my sales, customer service experience, technical understanding, and personal drive to provide continued results for myself and the organization.
Overview
43
43
years of professional experience
Work History
Life Response Center Rep
State Farm
01.2024 - Current
Take 50 to 100 inbound calls daily
Calls from agents, 3rd party vendors, and policy holders checking their insurance policies and application requirements
Serve as a technical and procedural resource to assist in resolving policy and/or policyholder questions
Handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software
Customer service and retention focused
Complied with all State Farms policies and procedures to make sure we are in full compliance
Head Cashier / Millwork Windows and Doors Manager
Lowe’s Home Improvement
01.2020 - Current
Assist customers with their needs for custom or stock doors and windows that best fits their home or business’s needs
Provided excellent service and attention to customers when face-to-face or through phone conversations
Juggled multiple projects and tasks to ensure high quality and finish within timeline goals
Worked closely with vendors and other resellers to ensure custom projects get done with accuracy
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
Met or exceed all sales and financial goals
Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers
Owner / Operator
Zyndio, Proceed Pay
01.2015 - Current
Executive Assistant to founder AVP – experience in executive level support, handling confidentiality, coordination of team, equipment, and resources
Instructional design and training delivery
Organizational development
Training and expertise in multi-channel Social Media marketing strategies
Head Cashier
AJs Fine Foods
01.2020 - 01.2022
Operational Responsibility – for People, Plant, and Equipment, ensuring all aspects of day-to-day requirements, coordination, and operations meet and exceed expectations
People Management led and inspired a productive and efficient team of front-end staff, ensuring our customers received exemplary service – making their day at every opportunity
Financial accountability for cash flow and P&L operations of the front end of the business
Customer Service multiple commendations for going “the extra mile” to resolve customer's issues
Sales & Marketing managing the front end of high-volume sales environment, FMCG market, and store promotion and display strategies successfully executed
Head Cashier
Sprouts Farmers Market
01.2018 - 01.2020
Operational Responsibility – for People, Plant, and Equipment, ensuring all aspects of day-to-day requirements, coordination, and operations meet and exceed expectations
People Management led and inspired a productive and efficient team of front-end staff, ensuring our customers received exemplary service – making their day at every opportunity
Financial accountability for cash flow and P&L operations of the front end of the business
Customer Service multiple commendations for going “the extra mile” to resolve customer's issues
Sales & Marketing managing the front end of high-volume sales environment, FMCG market, and store promotion and display strategies successfully executed
Stocking shelves, moving, and receiving inventory and freight
Web Agent
I Dial U LLC
01.2016 - 01.2019
Handled all Closing Sales and customer service for front-line sales agents
Provide customer service via web agent and phone
Operate within KPIs and provide sales outcomes
Top performing sales agent for multiple weeks/months in 2017/2018
Thrived in a high-pressure 'Political' campaign environment during the Pre-Government and state election period due to my ability to quickly build rapport and quickly elicit accurate market research outcomes
Sales Rep
Vemma Nutrition Company
01.2013 - 01.2015
Review operational records and reports to project sales and determine profitability
Oversee regional and local sales managers and their staff
Resolve customer complaints regarding sales and service
Advise dealers and distributors on policies and operating procedures to ensure the functional effectiveness of the business
Represent the company at trade association meetings to promote products
Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand a network of contacts, and increase knowledge
Owner/Operator
Herbalife
01.2002 - 01.2013
Review operational records and reports to project sales and determine profitability
Oversee regional and local sales managers and their staff
Resolve customer complaints regarding sales and service
Advise dealers and distributors on policies and operating procedures to ensure the functional effectiveness of the business
Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
Locate and contact potential clients to offer advertising services
Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand a network of contacts, and increase knowledge
Consult with company officials, sales departments, and advertising agencies to develop promotional plans
Front end Manager
Albertsons
01.1982 - 01.2002
All Operational Responsibilities, ensuring all aspects of day-to-day operations were in compliance with company standards
People Management – led and inspired a productive and efficient team of front-end staff, ensuring our customers received exemplary service
Financial accountability – for cash flow and all P&L operations
Sales & Marketing – managing the front end of high-volume sales environment, FMCG market, and store promotion and display strategies
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Independent Field Adjuster at All state, Ryze Claims solutions, Ims Claims, Copper claimsIndependent Field Adjuster at All state, Ryze Claims solutions, Ims Claims, Copper claims