Summary
Overview
Work History
Education
Skills
Websites
Website Media
Timeline
Generic

Yavone Carson-Burger

Scottsdale

Summary

To obtain a position within an exciting and competitive company where I can utilize my sales, customer service experience, technical understanding, and personal drive to provide continued results for myself and the organization.

Overview

43
43
years of professional experience

Work History

Life Response Center Rep

State Farm
01.2024 - Current
  • Take 50 to 100 inbound calls daily
  • Calls from agents, 3rd party vendors, and policy holders checking their insurance policies and application requirements
  • Serve as a technical and procedural resource to assist in resolving policy and/or policyholder questions
  • Handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software
  • Customer service and retention focused
  • Complied with all State Farms policies and procedures to make sure we are in full compliance

Head Cashier / Millwork Windows and Doors Manager

Lowe’s Home Improvement
01.2020 - Current
  • Assist customers with their needs for custom or stock doors and windows that best fits their home or business’s needs
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Juggled multiple projects and tasks to ensure high quality and finish within timeline goals
  • Worked closely with vendors and other resellers to ensure custom projects get done with accuracy
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
  • Met or exceed all sales and financial goals
  • Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers

Owner / Operator

Zyndio, Proceed Pay
01.2015 - Current
  • Executive Assistant to founder AVP – experience in executive level support, handling confidentiality, coordination of team, equipment, and resources
  • Instructional design and training delivery
  • Organizational development
  • Training and expertise in multi-channel Social Media marketing strategies

Head Cashier

AJs Fine Foods
01.2020 - 01.2022
  • Operational Responsibility – for People, Plant, and Equipment, ensuring all aspects of day-to-day requirements, coordination, and operations meet and exceed expectations
  • People Management led and inspired a productive and efficient team of front-end staff, ensuring our customers received exemplary service – making their day at every opportunity
  • Financial accountability for cash flow and P&L operations of the front end of the business
  • Customer Service multiple commendations for going “the extra mile” to resolve customer's issues
  • Sales & Marketing managing the front end of high-volume sales environment, FMCG market, and store promotion and display strategies successfully executed

Head Cashier

Sprouts Farmers Market
01.2018 - 01.2020
  • Operational Responsibility – for People, Plant, and Equipment, ensuring all aspects of day-to-day requirements, coordination, and operations meet and exceed expectations
  • People Management led and inspired a productive and efficient team of front-end staff, ensuring our customers received exemplary service – making their day at every opportunity
  • Financial accountability for cash flow and P&L operations of the front end of the business
  • Customer Service multiple commendations for going “the extra mile” to resolve customer's issues
  • Sales & Marketing managing the front end of high-volume sales environment, FMCG market, and store promotion and display strategies successfully executed
  • Stocking shelves, moving, and receiving inventory and freight

Web Agent

I Dial U LLC
01.2016 - 01.2019
  • Handled all Closing Sales and customer service for front-line sales agents
  • Provide customer service via web agent and phone
  • Operate within KPIs and provide sales outcomes
  • Top performing sales agent for multiple weeks/months in 2017/2018
  • Thrived in a high-pressure 'Political' campaign environment during the Pre-Government and state election period due to my ability to quickly build rapport and quickly elicit accurate market research outcomes

Sales Rep

Vemma Nutrition Company
01.2013 - 01.2015
  • Review operational records and reports to project sales and determine profitability
  • Oversee regional and local sales managers and their staff
  • Resolve customer complaints regarding sales and service
  • Advise dealers and distributors on policies and operating procedures to ensure the functional effectiveness of the business
  • Represent the company at trade association meetings to promote products
  • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
  • Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand a network of contacts, and increase knowledge

Owner/Operator

Herbalife
01.2002 - 01.2013
  • Review operational records and reports to project sales and determine profitability
  • Oversee regional and local sales managers and their staff
  • Resolve customer complaints regarding sales and service
  • Advise dealers and distributors on policies and operating procedures to ensure the functional effectiveness of the business
  • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
  • Locate and contact potential clients to offer advertising services
  • Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand a network of contacts, and increase knowledge
  • Consult with company officials, sales departments, and advertising agencies to develop promotional plans

Front end Manager

Albertsons
01.1982 - 01.2002
  • All Operational Responsibilities, ensuring all aspects of day-to-day operations were in compliance with company standards
  • People Management – led and inspired a productive and efficient team of front-end staff, ensuring our customers received exemplary service
  • Financial accountability – for cash flow and all P&L operations
  • Sales & Marketing – managing the front end of high-volume sales environment, FMCG market, and store promotion and display strategies

Education

High School Diploma -

HEMET HIGH
HEMET, CA

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency

Website Media

https://www.linkedin.com/in/yavonecarsonburger, https://twitter.com/yavone, https://www.facebook.com/yavone.carsonburger, https://www.facebook.com/ycarsonburger/, https://www.instagram.com/yavonecarsonburger/, SNAP yavone1

Timeline

Life Response Center Rep

State Farm
01.2024 - Current

Head Cashier / Millwork Windows and Doors Manager

Lowe’s Home Improvement
01.2020 - Current

Head Cashier

AJs Fine Foods
01.2020 - 01.2022

Head Cashier

Sprouts Farmers Market
01.2018 - 01.2020

Web Agent

I Dial U LLC
01.2016 - 01.2019

Owner / Operator

Zyndio, Proceed Pay
01.2015 - Current

Sales Rep

Vemma Nutrition Company
01.2013 - 01.2015

Owner/Operator

Herbalife
01.2002 - 01.2013

Front end Manager

Albertsons
01.1982 - 01.2002

High School Diploma -

HEMET HIGH
Yavone Carson-Burger