Yavonne Brown
Phoenix,AZ
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
3
3
years of professional experience
Work History
Supervisor
U.S Polo Association
Tempe, Arizona
10.2024 - Current
- Responded to customer questions regarding products, prices and availability.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Set specific goals for projects to measure progress and evaluate end results.
- Trained new employees on company policies, job duties, and performance expectations.
Customer Service Lead
Burlington Coat Factory Department Store
Tempe, Arizona
12.2021 - Current
- Consulted with customers regarding needs and addressed concerns.
- Identified opportunities to increase sales through cross-selling products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strategies for improving customer satisfaction levels.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Some College (No Degree) - Accounting
San Diego City College
San Diego, CASkills
- Schedule development
- Expectation setting
- Inventory control
- Project management
- Goal oriented
- Department organization
- Documentation and reporting
- [Software] experience
- Financial management
References
References available upon request.
Timeline
Supervisor
U.S Polo Association
10.2024 - Current
Customer Service Lead
Burlington Coat Factory Department Store
12.2021 - Current
Some College (No Degree) - Accounting
San Diego City College