Yavonne McCray
Matteson,IL
Summary
Experienced Caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
11
11
years of professional experience
Work History
Caregiver
Hospice of Arizona
2024.04 - 2024.08
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Cashier
Supervalu
2023.11 - 2024.04
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Dispatcher Clerk
Medical Transportation Brokerage of Arizona
2022.06 - 2023.05
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
Customer Service Rep
Revana/TeleTech
2016.01 - 2017.03
- Took inbounds calls for the Arizona Department of Labor
- Multi-Tasked systems while providing service and resolving customer issues.
Caregiver
Arizona Mentor
2015.03 - 2016.11
- Supervised and Cared for 4 different Clients on a rotational schedule
- Performed light Housekeeping duties including cleaning in meal preparation
- Assisted clients with bathing, clothing, and feeding
- Followed care plan, home regulations, and insured safety practices were consistently implemented.
Customer Service Rep
Chase Payment Center
2014.01 - 2015.02
- Arranged conference calls, international and assisted in toll calls
- Answer the switchboard in a professional manner and direct callers to a proper individual or department
- Process all inter-communication through multi line, unlimited extension switchboard
Education
GED -
Frank X Gordon
05.2012
Skills
- Cpr/First Aid
- Administrative abilities
- Fingerprint Clearance Card
Respectful and Compassionate
Elderly Care
Problem-Solving
Dependable and Responsible
Time Management
Timeline
Caregiver
Hospice of Arizona
2024.04 - 2024.08
Customer Service Cashier
Supervalu
2023.11 - 2024.04
Dispatcher Clerk
Medical Transportation Brokerage of Arizona
2022.06 - 2023.05
Customer Service Rep
Revana/TeleTech
2016.01 - 2017.03
Caregiver
Arizona Mentor
2015.03 - 2016.11
Customer Service Rep
Chase Payment Center
2014.01 - 2015.02
GED -
Frank X Gordon
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