Yaw Dankwa

Completed C-Cure 9000 Management Course.

Work closely with Convergint Technologies to maintain Cameras, Door magnets and Badge Readers.

Narcan Trained

MOAB Certified

BLS Certified

IAHSS Certification: Security Officer

First Aid/CPR AED: American Heart Association

Taser Certified

CCW(s); Pennsylvania, Florida

Maryland Wear and Carry

Handcuffing Basic Course; Certification

MEB Certification

O.C. Pepper Spray; Certification

Orna CAD

ARMS CAD

iTrak Report Management System

Safer Reporting System

Technical & Planning Skills

• Risk Assessment:.Identifying potential threats and vulnerabilities to an organization's operations.
• Business Impact Analysis (BIA):.Evaluating the potential impact of disruptions on critical business functions to determine recovery priorities.
• Business Continuity Planning:.Developing comprehensive plans to ensure essential business functions can continue during and after a disruptive event.
• Disaster Recovery (DR) Planning:.Creating strategies and procedures to recover IT infrastructure and systems after a disaster.
• Incident Management:.Establishing processes for responding to and managing disruptive events efficiently.
• Crisis Management:.Developing plans and processes for managing and responding to large-scale crises.
• Technical Proficiency:.Understanding IT systems, cloud-based recovery solutions, and business continuity software.

Analytical and Critical Thinking:

• Reasoning:.PI's need to analyze information, identify patterns, and draw logical conclusions.
• Problem-solving:.They must devise plans, overcome unexpected challenges, and adapt to new situations.
• Evidence analysis:.This involves piecing together clues, identifying inconsistencies, and reconstructing events.

Communication Skills:

• Verbal and written communication: P.I.s need to effectively communicate with clients, witnesses, and other relevant parties.
• Active listening: They must be able to listen carefully to information and ask clarifying questions.
• Report writing: P.I.s need to document their findings clearly and concisely.

Technical Skills:

• Technological proficiency: Modern investigations heavily rely on technology for research, surveillance, and data analysis.
• Computer literacy: P.I.s need to be comfortable using various software and online databases.

Analytical & Strategic Skills

• Analytical Skills: The ability to analyze complex situations and develop effective solutions.
• Strategic Thinking: Understanding how business changes impact the continuity program and aligning it with organizational goals.
• Problem-Solving: Identifying problems in real-time and developing innovative solutions during an incident.

Leadership & Communication Skills

• Leadership:.The capacity to lead and coordinate teams and stakeholders across different departments during a crisis.
• Communication Skills:.Effectively conveying complex information to various stakeholders, both written and verbal, and managing crisis communications under pressure.
• Organizational Skills:.The ability to manage multiple tasks, prioritize effectively, and maintain meticulous documentation.
• Collaboration:.Participating in cross-functional teams to improve communication and coordination during continuity efforts.

Other Important Skills

• Attention to Detail:.Ensuring all aspects of the business continuity plan are thoroughly considered and documented.
• Training & Exercises:.Developing and conducting training programs and exercises to test and validate the effectiveness of continuity plans.
• Adaptability & Emerging Tech:.Staying proficient in new threats like cyber-attacks and understanding cloud-based recovery strategies.

Common Microsoft Skills

• Microsoft Office:.Proficiency with applications like Word, Excel, PowerPoint, Outlook, and Access for creating documents, analyzing data, delivering presentations, and managing communications.
• Windows OS:.Ability to manage multiple desktops, use Snap Layouts, work with files and folders (including OneDrive), and understand basic troubleshooting and security features.
• Cloud Collaboration:.Skills in using cloud-based tools such as Microsoft 365, which includes services like OneDrive and Teams.

Analytical & Technical Skills

• Risk Management & Analysis:.The ability to identify vulnerabilities, analyze risks to minimize losses, and use data and forecasting to improve business decisions.
• Surveillance & Technology:.Proficiency in using CCTV, alarm systems, and other security technologies to detect and deter theft.
• Auditing:.Conducting financial and regulatory audits to ensure compliance and identify discrepancies.
• Data Analysis:.Analyzing loss trends, patterns, and inventory data to identify root causes of losses.
• Policy & Procedure Development:.Creating clear and consistently enforced loss prevention policies and operating procedures.

Leadership & Management Skills

• Team Leadership:.Supervise, hire, and effectively manage personnel, providing training and guidance on loss prevention measures.
• Strategic Planning:.Developing and implementing effective operating strategies, emergency response plans, and loss prevention goals.
• Decision Making:.Making sound, independent decisions under pressure and selecting the best course of action to solve complex problems.
• Mentoring & Training:.Educating staff on loss prevention best practices and fostering a culture of loss prevention within the organization.

Communication & Interpersonal Skills

• Verbal & Written Communication:Clearly conveying information to employees, managers, and other stakeholders.
• Active Listening:Paying attention to understand others' concerns and collecting relevant information from various sources.
• Conflict Resolution:De-escalating situations and remaining calm and composed during challenging encounters.
• Relationship Building:Establishing positive interpersonal relationships to facilitate information flow and collaboration.
• Persuasion:Influencing employees to adopt and uphold loss prevention practices.

• Supervised team of 200 staff members.
• Documented and resolved training issues which led to Officers being better equipped to do their jobs.
• Collaborated with team of 75 Officers in the development of curriculum quiz.
• Achieved full participation on documenting software iTrak by completing weekly review with accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

Performance-driven Vice President with 24 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Accomplished Vice President & COO/Co-Founder with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.