Summary
Work History
Education
Skills
Timeline
Generic

Yaw Darko

Hyattsville,MD

Summary

  • Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.

Work History

Sales Chat Specialist

Self Employed Services
Hyattsville, United States
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Handled inbound customer chat conversations from various websites.
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media.

Customer Service Specialist

Kmart, Sears Holding
Hyattsville, MD
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Banking And Financial Support Services

University of Ghana
Ghana
05.2004

Skills

  • Ability to participate or lead in projects for process or quality improvements
  • Highly proficient in Microsoft Office Suite of Products; Excel, Word, Outlook etc
  • Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
  • Detailed understanding of the OSI model as well as understanding the basics of IP networking
  • Strong attention to detail
  • Basic computer proficiency, particularly with Microsoft applications, CRM, and web-based applications
  • Highly transferable sales and service skills
  • Fast fingers on keyboard with abilities to work on more than one windows
  • Complete understanding of the different types of chatting modes
  • Flexible and adaptive to changing technologies, and work environment

Timeline

Sales Chat Specialist

Self Employed Services

Customer Service Specialist

Kmart, Sears Holding

Bachelor of Science - Banking And Financial Support Services

University of Ghana

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Yaw Darko