Yaw Nti
West Chester
Summary
Dynamic Family Case Worker at Hamilton County Family and Job Services, skilled in crisis intervention and client advocacy. Successfully enhanced family support through tailored service plans, resulting in improved outcomes for at-risk youth. Proven ability to foster collaboration among multidisciplinary teams while maintaining strict confidentiality and ethical standards.
Professional in social work, well-versed in providing comprehensive support and advocacy to families. Skilled in developing individualized care plans and effectively coordinating with community resources to address diverse needs. Known for fostering strong team collaboration and achieving impactful results through adaptability and reliability. Proficient in crisis intervention and empathetic communication.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Recent graduate with foundational knowledge in any area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
Family Case Worker
Hamilton County Family and Job Services
01.2025 - Current
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Maintained accurate documentation of case activities, contributing to efficient program operations and compliance with regulations.
- Improved communication between family members through mediation sessions, promoting healthy relationships among all parties involved.
- Educated clients on available social services programs, empowering them to make informed decisions about their path toward selfsufficiency.
- Coordinated weekly patient care team conferences to facilitate development, monitoring and treatment plan refinement, achieving identified patient goals and outcomes.
- Worked closely with schools and educators to address the unique academic needs of children within the caseload.
- Contributed to the development of agency policies and procedures by participating in training sessions and sharing best practices with colleagues.
- Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.
- Increased parental involvement in children''s education by organizing workshops and informational sessions for parents.
- Enhanced family support by identifying and addressing individual needs through comprehensive assessments.
- Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
- Facilitated positive change by providing ongoing counseling and guidance to families facing various challenges.
- Collaborated with multidisciplinary teams to develop and implement tailored case plans for families in need.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Facilitated specific departmental performance improvement initiatives, collecting and reporting data to management.
- Implemented evidence-based interventions designed specifically for at-risk youth populations.
- Identified trends impacting quality, price, patient experience and care service delivery, bringing findings to departmental leadership meetings for discussion and action.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field.
- Completed documentation per workflow timeline and content requirements.
- Evaluated program effectiveness using data-driven analysis methods, implementing improvements based on key findings from these evaluations.
- Served as a liaison between families and other community partners, facilitating collaboration and resource sharing for greater support.
- Streamlined access to community resources by connecting families with appropriate services such as housing, healthcare, and educational programs.
- Provided crisis intervention support during emergency situations, preserving the safety and well-being of vulnerable individuals involved.
- Performed detailed follow-up patient assessments per case management plans and hospital policies.
- Assisted clients in navigating complex legal proceedings related to child welfare cases, advocating for their rights throughout the process.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
Safety Officer
Roosevelt University
04.2023 - 12.2024
- Responded to any emergencies as instructed and with utmost efficiency.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Recognized, documented, and advised on removal of hazards.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Investigated incidents thoroughly, identifying root causes and implementing preventive measures accordingly.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Enhanced emergency response times by developing and executing comprehensive evacuation plans.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
- Enhanced employee engagement in safety programs through interactive workshops and feedback sessions.
- Customized safety training materials for different departments, addressing specific risks and procedures.
- Initiated safety-first mindset among employees, resulting in significant reduction in accidents and near-misses.
- Facilitated cross-departmental safety committees, fostering collaborative approach to workplace safety.
- Monitored and analyzed safety performance metrics, identifying trends and areas for improvement.
- Enhanced public and employee safety awareness through regular communication campaigns and safety bulletins.
- Improved safety compliance by developing and implementing comprehensive safety policies and procedures.
- Reduced environmental hazards by implementing sustainable waste management and pollution control practices.
- Led safety audits to ensure adherence to local and federal safety regulations, maintaining 100% compliance rate over multiple years.
- Streamlined incident reporting process, making it easier for employees to report safety concerns and incidents.
- Developed emergency response plans, ensuring preparedness and swift action in critical situations.
- Coordinated with external safety consultants to stay updated on latest safety standards and best practices.
- Conducted thorough risk assessments for identifying potential hazards, leading to decrease in workplace incidents.
- Implemented safety measures that significantly reduced risk of occupational injuries and illnesses.
- Collaborated with management to integrate safety improvements, enhancing overall operational efficiency.
- Conducted safety equipment inspections, ensuring all gear met highest standards of quality and effectiveness.
- Fostered culture of continuous improvement in safety practices, encouraging innovation and employee feedback.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Warned violators of infractions or penalties.
Interpreter
SOSI International
08.2015 - 10.2017
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Supported non-English speaking individuals in legal proceedings, resulting in fairer outcomes, by delivering precise interpretation of court dialogues.
Education
Bachelor of Arts - Criminal Justice
Roosevelt Univeristy
Chicago, IL12-2024
Associate of Arts - Criminal Justice
Wilbur Wright College
Chicago, IL12-2022
Skills
- Professional boundaries
- Case management expertise
- Substance abuse awareness
- Client advocacy
- Mental health support
- Ethical practice
- Child development
- Progress monitoring
- Courtroom testimony
- Child welfare
- Community networking
- Action planning
- Behavioral analysis
- Legal compliance
- Family dynamics
- Domestic violence prevention
- Parenting education
- Service referrals
- Behavioral support
- Family services
- Crisis intervention
- Service plans
- Service coordination
- Family reunification
- Substance abuse counseling
- Interviewing techniques
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication skills
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Flexibility
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Documentation and paperwork
- Relationship building
- Computer proficiency
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Appointment scheduling
- Professionalism
- Public speaking
- Schedule management
- Resourcefulness
- Record keeping
- De-escalation techniques
- Continuous improvement
- Adaptability
- Written communication
- Eligibility determination
- Training skills
- Application review
- Telephone etiquette
- Report writing
- Cultural sensitivity
- Professional demeanor
- Presentation skills
- Problem-solving aptitude
- Case management
- Personal accountability
- Data compilation
Accomplishments
- Documented and resolved cases which led to great results.
- Achieved excellent results through effectively helping with Team.
Languages
English
Professional Working
Timeline
Family Case Worker
Hamilton County Family and Job Services
01.2025 - Current
Safety Officer
Roosevelt University
04.2023 - 12.2024
Interpreter
SOSI International
08.2015 - 10.2017
Bachelor of Arts - Criminal Justice
Roosevelt Univeristy
Associate of Arts - Criminal Justice
Wilbur Wright College
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