Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

Yawaé Ballard

Washington,DC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional in personal care, known for high productivity, and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.

Overview

4
4
years of professional experience

Work History

Direct Support Specialist

Samantha B Care
12.2023 - Current
  • Work with individuals that have DID (Developmental and Intellectual Disabilities)
  • Monitor weekly reading assignments and activities
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Facilitated communication between clients, their families, and other service providers.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Maintained accurate records of client progress in accordance with agency policies and procedures.
  • Help maintain and remain COVID-19 free, encouraging and ensuring safety

Package Handler

Fed Ex
08.2020 - 11.2023
  • Utilized handheld devices to track and update package status in real-time.
  • Followed company policies and procedures for secure package handling.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
  • Coordinated customer service initiatives to ensure consistent delivery of excellent customer servic

Team Member

Five Guys
11.2021 - 04.2023
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Addressed customer needs, responding to specific requests.

Education

Medical Assisting -

Fortis College
01.2023

Skills

  • First aid and CPR
  • Activity planning
  • Community integration
  • Meal preparation
  • Adaptive equipment use
  • Patience and tact
  • Shipping documentation
  • Fragile item handling
  • Adaptable to change
  • Workplace cleanliness
  • Report filing
  • Order picking and processing
  • Record keeping
  • Product packing
  • Material storage
  • Quality control inspection
  • Sorting packages
  • Product identification
  • Freight handling
  • Inventory management
  • Maintaining equipment
  • Daily log maintenance
  • Production leadership
  • Food safety measures
  • Customer interaction
  • Operational standards
  • Guest experiences
  • Food safety procedures
  • Hygiene practices
  • Cleanliness standards
  • Cash handling expertise
  • Active listening
  • Clerical support
  • Attention to detail
  • Task prioritization
  • Problem-solving

References

  • Deana Spinner, dparrott2@gmail.com, (202)-276-0575
  • Alma Dozier, alphatbsg@outlook.com, (304)-886-9700
  • Ravyn Harris, ravyn.730@outlook.com, (240)-505-3065

Activities

I find joy in the arts, whether it's music, or a simple painting

Timeline

Direct Support Specialist

Samantha B Care
12.2023 - Current

Team Member

Five Guys
11.2021 - 04.2023

Package Handler

Fed Ex
08.2020 - 11.2023

Medical Assisting -

Fortis College

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Yawaé Ballard