Summary
Overview
Work History
Education
Skills
Timeline
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Yawanda Butler

Tucker,GA

Summary

Yawanda Butler is a screenwriter and emerging filmmaker with hands-on experience in editing,script development and on set production. I am eager to contribute my creative energy and technical skills to your team.

Overview

3
3
years of professional experience

Work History

Mobile Expert

T-Mobile
04.2024 - Current
  • Provides frontline technical support to customers by troubleshooting mobile device, network, and connectivity issues.
  • Diagnosed and resolved software, hardware, and account-related problems, ensuring seamless user experiences.
  • Assisted customers with device setups, configurations, and software updates across various mobile operating systems.
  • Educated customers on network performance, security best practices, and troubleshooting steps for common IT issues.
  • Utilized internal ticketing systems to document issues, escalate complex problems, and track resolutions efficiently.
  • Collaborated with internal teams to resolve escalations and ensure customer satisfaction.
  • Maintained up-to-date knowledge of emerging mobile technologies, network infrastructure, and security protocols.

Shipping and Receiving

Home Chef
07.2022 - 02.2024
  • Inspecting deliveries to ensure they match order and invoice criteria.
  • Counting small to large loads of deliveries for accuracy.
  • Unloading deliveries from trucks.
  • Processing returns for incorrect or unsatisfactory items.
  • Organizing and storing received items in appropriate areas.
  • Updating inventory with received items.
  • Communicating with vendors regarding delays or problems.
  • Maintaining records of orders, delivery details, etc.
  • Using Microsoft Excel Spreadsheets to organize appointments and scheduling for daily deliveries.

Education

College Degree - Digital Media/Filmmaking

American InterContinental University
Atlanta, GA

Skills

  • Adobe Premiere Pro, Final Cut Pro, Canva
  • Script formatting & coverage (Final Draft, Celtx)
  • Camera equipment (DSLR, Canon, Blackmagic)
  • Scheduling, production logs, and continuity tracking
  • Excellent communication, fast learner, works well on fast-paced sets

Timeline

Mobile Expert

T-Mobile
04.2024 - Current

Shipping and Receiving

Home Chef
07.2022 - 02.2024

College Degree - Digital Media/Filmmaking

American InterContinental University

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Yawanda Butler