Yawo Ayivi
Cleveland,TN
Summary
Bringing hardworking nature, clean driving record and solid work history . Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Attentive Customer Service Representative with 10 years experience.
Overview
16
16
years of professional experience
Work History
CDL Yard Driver (Lead- Trainer)
LAZER LOGISTICS
Alpharetta, GA
02.2024 - Current
- Operated yard tractors to transport trailers and containers efficiently across facility.
- Conducted pre-trip inspections, ensuring safety compliance and equipment readiness.
- Coordinated with warehouse staff to optimize loading and unloading processes.
- Also in charge of trainer new drivers
CDL Class A Truck Driver
Venture Logistics Inc, Covenant Transport.
Indianapolis, IN, Chattanooga TN
03.2022 - 01.2024
- Improved safety records by conducting thorough pre-trip and post-trip vehicle inspections.
- Enhanced customer satisfaction by ensuring timely deliveries.
- Navigated challenging weather conditions and road hazards, prioritizing safety and cargo integrity at all times.
Customer Service Representative Team Lead
Whirlpool Call Center
Cleveland, TN
01.2012 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Dekalb Farmers Market
Clarkston, GA
05.2010 - 01.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently.
Education
Master Degree - Accounting And Management
University of Lomé
Lomé, Togo06-2005
Skills
- Safe Driving Practices
- Problem-solving capabilities
- Customer service orientation
- Accurate Record Keeping
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
CDL Yard Driver (Lead- Trainer)
LAZER LOGISTICS
02.2024 - Current
CDL Class A Truck Driver
Venture Logistics Inc, Covenant Transport.
03.2022 - 01.2024
Customer Service Representative Team Lead
Whirlpool Call Center
01.2012 - 03.2022
Sales Associate
Dekalb Farmers Market
05.2010 - 01.2012
Master Degree - Accounting And Management
University of Lomé