Yaxceli Urraco
Houston,TEXAS
Summary
Bilingual(Spanish/English)Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Woodlands Dental
04.2024 - Current
- Assisted in patient care, ensuring comfort and understanding of procedures.
- Prepared treatment rooms by sterilizing instruments and organizing supplies efficiently.
- Supported dentists during procedures by anticipating needs and managing tools effectively.
- Educated patients on post-operative care and oral hygiene practices to improve outcomes.
- Maintained accurate patient records using dental management software for streamlined communication.
- Collaborated with team members to enhance workflow and improve patient scheduling processes.
- Trained new staff on office protocols and patient care standards to uphold quality service.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Costumer Service
Imperial Dental
01.2022 - 03.2024
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Enhanced bidder satisfaction with timely communication and professional customer service.
- Provided exceptional customer service and consistently performed quality services.
- Worked with customer service to handle escalated customer issues.
- Enhanced company reputation by providing exceptional customer service and support.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
- Supported team with customer service issues, voids and returns.
- Answering call
- Scheduling
Dental Assistant
Lonestar Dental
01.2018 - 01.2022
- Monitored inventory levels, ordering supplies proactively to prevent shortages in the practice.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
Project Management
School16
Houston Tx High School Diploma -
Aldine High School
Houston Tx Skills
- Customer Relationship Management
- Communication Skills
- Problem-Solving
- Multitasking
- Attention to Detail
- Data Entry
- Follow up
- Active listening
- Positive attitude
- Public speaking
- Customer service and support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
- Microsoft office Suite
- Costumer feedback tool
- Management tool
- Microsoft word
- Microsoft outlook
- Microsoft excel
Timeline
Dental Assistant
Woodlands Dental
04.2024 - Current
Costumer Service
Imperial Dental
01.2022 - 03.2024
Dental Assistant
Lonestar Dental
01.2018 - 01.2022
Project Management
School16
High School Diploma -
Aldine High School